Rosa Andrea Reodava
Metro Manila
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Receivable /Chargeback Analyst
ISupport Worldwide
07.2022 - Current
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Contacted internal teams and external customers to obtain documentation to support invoices and claims.
- Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests
Billing Dispute Lead
Accenture, Inc.
06.2017 - 03.2022
- Takes ownership of the invoice dispute resolution process with the use of system information tools
- Identified recurring issues in the billing process, recommending improvements to prevent future disputes
- Collaborated with other departments for efficient dispute resolution, streamlining internal processes
- Facilitated clear communication with customers to gather necessary information for dispute resolution.
- Maintained detailed records of all billing disputes and resolutions, ensuring proper documentation for future reference.
- Assisted in training new Billing Dispute Representatives, sharing knowledge and best practices for successful outcomes
AR Collection Specialist
PCM BPO, LLC / Insight Manila
02.2015 - 03.2017
- Collected on delinquent accounts to reduce overdue balances
- Documented customer payment interactions and account statuses for future reference
- Monitored customer accounts for payment delinquency and initiated collection efforts
- Responded to customer inquiries and provided detailed account information
- Established relationships with customers to encourage payment of delinquent accounts
Customer Service Representative
Concentrix Philippines
09.2014 - 02.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Investigate and resolved customer inquiries and complaints quickly
- Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
Barista/ Shift Supervisor
The Coffee Bean & Tea Leaf Philippines
08.2010 - 08.2014
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate
- Monitored food inventory and supplies to prevent waste
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Caregiving NC II
Asia Pacific Caregiver &Healthcare Training Center
Panorama Bldg, Quezon City, Metro Manila02-2022
Bookkeeping NC III
International Transmedia.Com Inc.
West Ave, Quezon City, Metro Manila02-2013
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
Rodriguez Sr. Ave, Quezon City04.2007
Skills
- Microsoft office
- Account reconciliation
- Dispute resolution
- Data entry proficiency
- Payment processing
- Customer relations
Certification
- Caregiving NC II, Asia Pacific Caregiver & Healthcare Training Center, Metro Manila, Philippines, 02/01/22
- Bookkeeping NC III, International Transmedia.Com Inc., Metro Manila, Philippines, 02/01/13
Timeline
Accounts Receivable /Chargeback Analyst
ISupport Worldwide
07.2022 - Current
Billing Dispute Lead
Accenture, Inc.
06.2017 - 03.2022
AR Collection Specialist
PCM BPO, LLC / Insight Manila
02.2015 - 03.2017
Customer Service Representative
Concentrix Philippines
09.2014 - 02.2015
Barista/ Shift Supervisor
The Coffee Bean & Tea Leaf Philippines
08.2010 - 08.2014
- Caregiving NC II, Asia Pacific Caregiver & Healthcare Training Center, Metro Manila, Philippines, 02/01/22
- Bookkeeping NC III, International Transmedia.Com Inc., Metro Manila, Philippines, 02/01/13
Caregiving NC II
Asia Pacific Caregiver &Healthcare Training Center
Bookkeeping NC III
International Transmedia.Com Inc.
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
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