Rosa Andrea Reodava
Metro Manila
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Receivable /Chargeback Analyst
ISupport Worldwide
Cyberscape Alpha Garnet Rd, Ortigas Center, Pasig
07.2022 - Current
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Contacted internal teams and external customers to obtain documentation to support invoices and claims.
- Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests
Billing Dispute Lead
Accenture, Inc.
Gateway Tower 2, General Roxas Avenue, Quezon City
06.2017 - 03.2022
- Takes ownership of the invoice dispute resolution process with the use of system information tools
- Identified recurring issues in the billing process, recommending improvements to prevent future disputes
- Collaborated with other departments for efficient dispute resolution, streamlining internal processes
- Facilitated clear communication with customers to gather necessary information for dispute resolution.
- Maintained detailed records of all billing disputes and resolutions, ensuring proper documentation for future reference.
- Assisted in training new Billing Dispute Representatives, sharing knowledge and best practices for successful outcomes
AR Collection Specialist
PCM BPO, LLC / Insight Manila
Edsa Central Pavilion Bldg., Edsa
02.2015 - 03.2017
- Collected on delinquent accounts to reduce overdue balances
- Documented customer payment interactions and account statuses for future reference
- Monitored customer accounts for payment delinquency and initiated collection efforts
- Responded to customer inquiries and provided detailed account information
- Established relationships with customers to encourage payment of delinquent accounts
Customer Service Representative
Concentrix Philippines
Epifanio De Los Santos Ave, Project 7, Quezon City
09.2014 - 02.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Investigate and resolved customer inquiries and complaints quickly
- Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
Barista/ Shift Supervisor
The Coffee Bean & Tea Leaf Philippines
A. Venue Mall, Makati Avenue, Makati
08.2010 - 08.2014
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate
- Monitored food inventory and supplies to prevent waste
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Caregiving NC II
Asia Pacific Caregiver &Healthcare Training Center
Panorama Bldg, Quezon City, Metro Manila02-2022
Bookkeeping NC III
International Transmedia.Com Inc.
West Ave, Quezon City, Metro Manila02-2013
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
Rodriguez Sr. Ave, Quezon City04.2007
Skills
- Microsoft office
- Account reconciliation
- Dispute resolution
- Data entry proficiency
- Payment processing
- Customer relations
Certification
- Caregiving NC II, Asia Pacific Caregiver & Healthcare Training Center, Metro Manila, Philippines, 02/01/22
- Bookkeeping NC III, International Transmedia.Com Inc., Metro Manila, Philippines, 02/01/13
Timeline
Accounts Receivable /Chargeback Analyst
ISupport Worldwide
07.2022 - Current
Billing Dispute Lead
Accenture, Inc.
06.2017 - 03.2022
AR Collection Specialist
PCM BPO, LLC / Insight Manila
02.2015 - 03.2017
Customer Service Representative
Concentrix Philippines
09.2014 - 02.2015
Barista/ Shift Supervisor
The Coffee Bean & Tea Leaf Philippines
08.2010 - 08.2014
Caregiving NC II
Asia Pacific Caregiver &Healthcare Training Center
Bookkeeping NC III
International Transmedia.Com Inc.
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia