Rosa Roda
Taguig,NCR
Summary
Resourceful Virtual Assistant and Customer Service Professional with experience in e-commerce, real estate, and customer support across international clients in Australia, USA, and Canada. Skilled in Shopify, CRM tools, customer communication, and admin support, with strong problem-solving and multitasking abilities. Adept at streamlining workflows, enhancing customer satisfaction, and supporting business growth in fast-paced environments.
Driven Supply Chain Professional with proven to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Adept at overseeing on-site quality and managing specific inspections schedules. Works effectively in cross-functional environments.
Overview
9
9
years of professional experience
Work History
Supply Chain Manager / Shopify VA /Customer Service Representative
One Prints Australia /Multicosmetics USA/Weringo Netherlands
06.2024 - 11.2025
- Managed Shopify store operations: product uploads, pricing, descriptions, images, and size/color variants.
- Used Kopy & Koala for product research, copywriting, and workflow efficiency.
- Processed orders and shipping, coordinating with suppliers/couriers for timely delivery.
- Delivered empathetic customer service via email and phone, handling inquiries, refunds, and returns.
- Maintained Excel inventory records and organized client communications.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
Freelance
Rakuten Travel Xchange
10.2022 - 05.2024
- General Virtual Assistant / Customer Service
- Delivered phone and email support, enhancing customer experience.
- Handled data entry, Excel spreadsheets, scheduling, and travel arrangements.
- Designed visual content in Canva for branding and communication.
- Performed diverse administrative tasks to support business owners.
- Tools & Skills: Canva
- Excel
- Scheduling
- Email Management
Full-Time
Everse
11.2021 - 09.2022
- Customer Service Representative
- Supported Amazon customer service operations, managing orders, refunds, and fulfillment.
- Provided chat and phone support, resolving inquiries quickly and professionally.
- Handled CRM tasks, order tracking, and shipping coordination.
- Updated inventory and stock information using Microsoft Excel.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Full-Time
Interglobe Solution
01.2017 - 08.2021
- Customer Service Representative
- Managed customer reception, switchboard operations, and front desk attendance.
- Oversaw check-in/check-out logs and file maintenance.
- Assisted customers with airline tickets, rebooking canceled flights, and special requests.
- Performed data entry, scheduling (Google Calendar/MS Teams), and online research.
Education
Bachelor of Science - Pharmacy
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines10-2007
Skills
- Negotiating
- Supply chain management
- Supply chain distribution
- Complaint resolution
- Tracking complaints
- Support case resolution
- Adaptability and flexibility
- Time management
- Clerical support
- Client relations
- Retail sales customer service
- Email management
- Data entry
- Complaint handling
- Product and service solutions
- Administrative support
- Customer service
- In-store support
- Customer relationship management (CRM)
- Computer proficiency
- Problem resolution
- Lead generation
- Order fulfillment
- Order processing
- Problem-solving
- Payment processing
- Punctuality and reliability
- Product knowledge
- Report preparation
- Positive and professional
- Refunds processing
- Multi-task management
- Escalation management
- Documentation
- Multitasking and organization
- Account updating
- Performance tracking
- Supplier negotiation
- Supply and demand requirements
Timeline
Supply Chain Manager / Shopify VA /Customer Service Representative
One Prints Australia /Multicosmetics USA/Weringo Netherlands
06.2024 - 11.2025
Freelance
Rakuten Travel Xchange
10.2022 - 05.2024
Full-Time
Everse
11.2021 - 09.2022
Full-Time
Interglobe Solution
01.2017 - 08.2021
Bachelor of Science - Pharmacy
Our Lady of Fatima University