Rosa Duhaylungsod
Al Satwa Dubai
Summary
Dynamic Branch Manager with a proven track record at Poke & Co LLC, excelling in branch operations management and customer service. Enhanced customer satisfaction ratings through effective staff training and strategic sales initiatives. Skilled in multitasking and maintaining strong customer relationships, driving profitability while ensuring compliance with industry standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Poke & Co LLC
11.2023 - 06.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Lead and direct the daily operation of a branch ,ensuring smooth functioning ,customer satisfaction, and compliance with regulations
- Responsible for managing staff,achieving sales goals,and driving the branch profitability.
Assistant Branch Manager
KAYKROO FOOD TECH L.L.C
01.2021 - 10.2023
- Responded the customer concerns,working with manager to significantly raise customer satisfaction ratings.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw all transactions ,including settings and managing f&b budget and attending to expenses related to labor and controllable cost.
- Responsible for enforcing and maintaining food safety standards while ensuring a safe work environment.
FOH SUPERVISOR
MANOUSHE STREET & CO L.L.C
06.2018 - 01.2021
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
FOH LEADER
MANOUSHE STREET & CO L.L.C
08.2015 - 12.2018
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Established rapport with regular patrons and maintained an atmosphere conducive to repeat business.
- Implemented effective inventory management systems to minimize waste and maintain optimal stock levels.
- Ensured compliance with local health department regulations through regular inspections of food storage areas, preparation surfaces, and equipment maintenance procedures.
SHIFT IN CHARGE
KENTUCKY FRIED CHICKEN
05.2010 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
03-2010
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Staff Training
- Multitasking & Self confident
Accomplishments
*Best in dining customer service (KFC PHILIPPINES-2011)
*Best in Cashier(KFC PHILIPPINES 2012)
*Best in Cashier(KFC PHILIPPINES 2013)
*Best in Mystery shoppers 100%(KFC PHILIPPINES 2013)
*Best in Upselling Challenge( KFC PHILIPPINES 2014)
*Employee of the Month(Manouse Street 2016)
*Excellent performance Award(Manoushe Street 2020)
Certification
Tittle: Person In Charge Level 3 (PIC)
Duration: October 3,2022-October 2,2027
Address:
Tittle: Team Leader Developing Champions
Duration: July 25,2013
Address: Ramcar Training Center Philippines
Tittle: Basic Food Hygiene Certificate(Attested By Dubai Municipality)
Duration: October 2016
Address: Al Qiyada MRS Dubai UAE
Tittle: Fire Fighting Training
Duration: July 2016-July 2018
Address: Dubai Scout Mission Facility Dubai UAE
Tittle: Centralized Cashier Training (CERTIFIED) 2013
Tittle: IT AMBASSADOR (CERTIFED)2014
Tittle: TEAM LEADER DEVELOPING CHAMPIONS(CERTIFIED) 2014
Additional Information
DECLARATION
I hereby declare that the particulars furnished above are true to the best of my knowledge and belief.
Applicant:
Rosa J. Duhaylungsod
Timeline
Branch Manager - Poke & Co LLC
11.2023 - 06.2025
Assistant Branch Manager - KAYKROO FOOD TECH L.L.C
01.2021 - 10.2023
FOH SUPERVISOR - MANOUSHE STREET & CO L.L.C
06.2018 - 01.2021
FOH LEADER - MANOUSHE STREET & CO L.L.C
08.2015 - 12.2018
SHIFT IN CHARGE - KENTUCKY FRIED CHICKEN
05.2010 - 06.2015
COLLEGE OF COMMUNICATION INFORMATION TECHNOLOGY - High School Diploma,
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