Rory Iain Gazmin Cabrera
Summary
I honed my skills as the Legal Assistant/Admin for Legal at PCBSI Port Terminal Management Corporation and their different subsidiary and sister companies through the handling of various tasks for their Legal Services and Human Resources Department. Here, I learned how to efficiently work in a fast pace environment while handling various tasks related to communicating with employees, preparing various Legal-related documents, investigating administrative cases and conducting legal research. Seeking new opportunities to leverage these skills to help contribute to my employer's growth.
Overview
8
8
years of professional experience
Work History
Corporate Legal Assistant
PCBSI Port Terminal Management Corp.
09.2018 - Current
- Served as a liaison between the legal team and internal departments to streamline processes and enhance collaboration.
- Coordinated schedules and managed deadlines for multiple attorneys, ensuring timely completion of tasks.
- Improved organization by implementing a document management system for easy access to vital information.
- Developed strong relationships with clients through clear communication and proactive problem-solving efforts.
- Process the investigation of Administrative Cases from the the receipt of the incident report and ensure the imposition of Corrective Disciplinary Actions.
- Collation of documents necessary for case buildiing (Administrative Cases and Small Claims)
- Assisted with the preparation of board resolutions and minutes, maintaining accurate corporate records.
- Enhanced efficiency by drafting, editing, and proofreading legal documents for corporate transactions.
- Supported attorneys in managing complex caseloads, resulting in timely case resolution.
- Drafting of Legal Documents such as Administrative Case Resolutions, Secretary's Certificates, Board Resolutions and Affidavits
Proofreader
TEST Inc.
12.2017 - 06.2018
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Transcribed and checked the test results of ESL Japanese Students
- Enhanced publication quality by identifying and correcting grammatical, punctuation, and spelling errors.
- Facilitated timely project completion with efficient task prioritization and time management skills.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Revised work to identify missed mistakes before completing assigned assignments.
Customer Service Representative
Customer Contact Channels
05.2017 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Jesus Reigns Christian Academy
Malate, Metro Manila, PhilippinesBachelor of Arts - Mass Communication Major in Advertising
St. Paul University Manila
Manila, Metro Manila, Philippines05-2017
Skills
- Active listening, communication skills and interpersonal communication
- Critical thinking
- Legal transcription
- Legal writing
- Document drafting
- Problem resolution
- Microsoft outlook
- Documentation
- Follow-up skills
- File organization
- Scheduling
- Fast learner
Timeline
Corporate Legal Assistant
PCBSI Port Terminal Management Corp.
09.2018 - Current
Proofreader
TEST Inc.
12.2017 - 06.2018
Customer Service Representative
Customer Contact Channels
05.2017 - 11.2017
High School Diploma -
Jesus Reigns Christian Academy
Bachelor of Arts - Mass Communication Major in Advertising
St. Paul University Manila
Similar Profiles
Romar CastroRomar Castro
Company Driver at PCBSI Port Terminal Management Corp.Company Driver at PCBSI Port Terminal Management Corp.
Denise Klariss De San AndresDenise Klariss De San Andres
Administrative Officer at PCBSI Port Terminal Management Corp.Administrative Officer at PCBSI Port Terminal Management Corp.
Bert CedenoBert Cedeno
Terminal Manager at Port of Miami Terminal Operating CompanyTerminal Manager at Port of Miami Terminal Operating Company