Rory Cunan
Davao City,DAS
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Branch Manager
AGX EXPRESS PHILIPPINES,INC
Davao City, Province Of Davao Del Sur, Philippines
06.2024 - Current
- Oversee daily branch operations to ensure compliance with company policies.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Mentor and train staff to improve performance and operational efficiency.
- Analyze market trends to identify growth opportunities for the branch.
Account Manager
Entrego Express Philippines
04.2022 - 01.2024
- Provides support to Freight Forwarding Mindanao Regional Sales Manager on all sales and administrative activities in line to provide common KPI's and Targets.
- Research and create a pool of target and prospect account listing and collaborates with the FF Visayas/Mindanao Regional Sales Managers for collaborative approach.
- Build and maintain relationships with clients and prospects.
- Collect and analyze information and prepare data and sales reports.
- Stay current with trends and competitors to identify improvements or recommend new services offerings.
- Displays a comprehensive understanding of client requirements and Entrego's operational capabilities.
- Coordinates directly with the Yield Management team in ensuring that the appropriate pricing templates are used for proposal.
- Coordinates with different departments such as Operations, Finance and IT to insure the timely and accurate delivery of various project requirements.
Business Development & Sales Manager
RSCUNAN CARGO FORWARDING
Davao City, Province Of Davao Del Sur, Philippines
03.2021 - 04.2022
- Responsible for managing business operations and ensuring sustainable growth and profitability of the branch.
- Handles day to day issues pertaining to specific shipments, clients, personnel management, and branch/office activities.
- Develop and maintain a competitive and high-standard service provider resource for the branch operations such as air & sea carriers, trucking, local service agents and suppliers. Review and negotiate on a regular basis to ensure competitive prices and services are provided.
- Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Responsible for establishing and managing relationships with customers in need of the firm’s freight transportation services.
- Makes cold calls or reaching out to prospects.
- Follows up with prospects several times throughout the sales cycle to ensure needs are being met.
- Handles complaints and negotiations.
- Communicates directly with customers and prospects, understands their individual needs, and recommends products or services that maximize value to both parties.
- Prepares proposals and makes presentations demonstrating the value of products and services to prospective customers.
- Provides great customer service.
- Learns about the customer needs and how they relate and respond to our products and services.
- Provides support for customers by offering solutions that satisfies their needs.
- Chases management approvals for pricing with urgency.
- Builds long lasting, mutually beneficial relationships with external contracts and internal departments to create a better customer experience.
Branch Manager
AGX Express Philippines, Inc.
Davao City, Province Of Davao Del Sur, Philippines
05.2018 - 02.2021
- Responsible for managing business operations and ensuring sustainable growth and profitability of the branch.
- Responsible in creating an atmosphere where staff are highly motivated, customers are highly pleased, and financial targets are met and exceed.
- Overall responsible in developing sales opportunities both new leads and those from existing customers/network.
- Responsible in maintaining the highest standard of customer service, business conduct and operations control in accordance with the company policy.
- Handles day to day issues pertaining to specific shipments, clients, personnel management, and branch/office activities.
- Develop and maintain a competitive and high-standard service provider resource for the branch operations such as air & sea carriers, trucking, local service agents and suppliers. Review and negotiate on a regular basis to ensure competitive prices and services are provided.
- Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Assist the entire branch in strategy planning and work with senior management to develop a business plan and goals for the department.
- Makes cold calls or reaching out to prospects.
- Follows up with prospects several times throughout the sales cycle to ensure needs are being met.
- Handles complaints and negotiations.
- Communicates directly with customers and prospects, understands their individual needs, and recommends products or services that maximize value to both parties.
- Prepares proposals and makes presentations demonstrating the value of products and services to prospective customers.
- Provides great customer service.
- Learns about the customer needs and how they relate and respond to our products and services.
- Provides support for customers by offering solutions that satisfies their needs.
- Chases management approvals for pricing with urgency.
- Builds long lasting, mutually beneficial relationships with external contracts and internal departments to create a better customer experience.
- (Retrenched Pandemic)
Logistics Supervisor - Gmall Branch
DSG Sons Group, Inc.
11.2016 - 09.2018
- Manage and negotiate Freight to ensure cost competitiveness in Transportation.
- Responsible for Warehouse, transportations operations, expediting purchases, maintaining communications with vendors, receiving and verifying the accuracy of shipments, stocking shelves, and auditing documentation.
- Management of warehouse space, safety checks on outgoing shipments, warehouse security, customer assistance with shipment inquiries and inventory management. Monitor transportation requirements and repairs.
- Collaborate with other departments such as operations/warehouse/department store/supermarket/marketing/leasing and construction, TPL, as well as with merchandising and customer development team.
- Establish a process flow in the end-to-end returns processing and ensure sufficient controls are in place.
- Monitoring Inbound and Outbound Shipments all branches.
- Outsource Shipping, Trucking and 3rd party Logistics.
- Oversee warehouse daily operations, while controlling and managing inventory and logistics.
- Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
- Overseeing basic operations, such as receiving, warehousing, distribution, and maintenance of products.
- (June Resigned)
Operation Supervisor - Davao
Holcim Philippines, Inc.
10.2015 - 04.2016
- Monitor product delivery and performance of all contracted third party hauling service providers.
- Plan, coordinate and monitor the transfer of goods and materials from warehouse and suppliers all the way through to customers.
- Lead in the planning, implementation, supervision and control of product distribution activities of the plant / vessel such as ordering, receiving, storing, inventorying, verifying, records keeping, issuing and shipping finished and semi-finished products, bulk materials, AFR, other materials and supplies, tools and equipment. Maintaining the inventory by receiving, storing and dispatching items, recording financial activities related to warehouse.
- Supervise warehouse staff performance; oversee the usage and maintenance of warehouse facilities and equipment Develop, execute and assess continuous improvement of transport journey plan to reduce accident and injury frequency.
- Supervise the whole process from beginning to end of the chain.
- Supervises and coordinates activities of workers such as logistics planner and logistics assistant in a shift Studies sales orders (S.O) delivery orders (D.O)vessel arrival notices, invoices and other records to determine shipping/receiving priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes and rates.
Freight Forwarding Operation & Sales Supervisor
Magsaysay Transport & Logistics
02.2013 - 10.2015
- Supervise logistics operations including customer service, freight loading and unloading, dispatch of delivery and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch /warehouse operations and manage shipping and logistics department within budgeted guidelines.
- Implement improvement processes and systems to reduce inventory, minimize costs and maximize working capital.
- Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved.
- Escalates major issues and concerns to Immediate Superior for appropriate action.
- Coordinates all warehouse, logistics, inbound and outbound shipment.
- Makes cold calls or reaching out to prospects.
- Follows up with prospects several times throughout the sales cycle to ensure needs are being met.
- Handles complaints and negotiations.
- Communicates directly with customers and prospects, understands their individual needs, and recommends products or services that maximize value to both parties.
- Prepares proposals and makes presentations demonstrating the value of products and services to prospective customers.
- Provides great customer service.
- Learns about the customer needs and how they relate and respond to our products and services.
- Provides support for customers by offering solutions that satisfies their needs.
- Chases management approvals for pricing with urgency.
- (Resigned)
Operation in Charge/ EQC & Reefer Container Coordinator
China Shipping Container Lines
05.2004 - 03.2013
- Operations in Charge
- Performs documentation, customs clearance, processing and timely release of import shipments from customs custody.
- Close liaison with Port Authorities Customs, PPA, Stevedores, Terminal, BFAR Immigration.
- Monitoring vessel operations Loading / discharging of containers.
- Effectively turn-around vessels through close monitoring of terminal productivity and yard logistics.
- Harbor, Pilotage & Waste services Arrangement.
- Equipment Control
- Update location and status of container within geographical region in system accurately.
- Follow up overdue containers and perform frequent equipment inventory reconciliation within control areas.
- Identify containers that may be lost, damaged, misplaced or misused and report damage container to EQC Dept.
- Coordinates with Customer Service on local booking and equipment availability.
- Coordinates Maintenance of containers & Repairs (Dry & Reefers).
- Filling of Demurrage / Detention charges.
- Depot Monitoring (Operations procedures / Equipment’s/Security/Billings).
- Reefer Coordinator
- Inspects condition of reefer upon arrival (Empties) and before departure (Temperature Settings Full).
- Survey, Assess damages & defects.
- Coordinates with services providers for container requirements such as repairs and PTI of reefers and Trucking Services.
- (Resigned)
OJT
China Shipping Container Lines
06.2003 - 09.2003
- Assigned to work under the Operations Department and participate in actual vessel operations including equipment control and processing of documents at the Bureau of Customs and Philippine Ports Authority.
- College Experience
Waiter
Max’s Restaurant Davao
10.2001 - 05.2002
- Taking down customer’s orders.
- College Experience
Waiter/Commissary
Rack’s Restaurant Davao
10.1999 - 09.2001
- Receiving of deliveries.
- Maintaining food and nonfood supplies.
- Take orders and serve food and beverages.
- College Experience
Education
Bachelor of Science - Custom Administration
Holy Cross of Davao College
01-2003
Skills
- Branch operations management
- Consultative Selling
- Customer relationships
- Pipeline Management
- Negotiation & Closing
Affiliations
- The Fraternal Order of Eagles-Philippine Eagles,Inc.
- Titans Davao
Certification
Logistics ,Transportation , Safety & Warehouse
Languages
English
Upper intermediate (B2)
Timeline
Branch Manager
AGX EXPRESS PHILIPPINES,INC
06.2024 - Current
Account Manager
Entrego Express Philippines
04.2022 - 01.2024
Business Development & Sales Manager
RSCUNAN CARGO FORWARDING
03.2021 - 04.2022
Branch Manager
AGX Express Philippines, Inc.
05.2018 - 02.2021
Logistics Supervisor - Gmall Branch
DSG Sons Group, Inc.
11.2016 - 09.2018
Operation Supervisor - Davao
Holcim Philippines, Inc.
10.2015 - 04.2016
Freight Forwarding Operation & Sales Supervisor
Magsaysay Transport & Logistics
02.2013 - 10.2015
Operation in Charge/ EQC & Reefer Container Coordinator
China Shipping Container Lines
05.2004 - 03.2013
OJT
China Shipping Container Lines
06.2003 - 09.2003
Waiter
Max’s Restaurant Davao
10.2001 - 05.2002
Waiter/Commissary
Rack’s Restaurant Davao
10.1999 - 09.2001
Bachelor of Science - Custom Administration
Holy Cross of Davao College
TRAININGS AND SEMINARS ATTENDED
- Leadership Enhancement and Development Date: March 15, 2019 Mella Hotel Las Pinas City Conducted By: Fe Cristina S. Gabriel
- Essentials of Effective Logistics Operations and Warehouse Management Date: January 25, 2017 Crowne Plaza, Ortigas, Pasig City Conducted By: Ricky C. de Vera / Ariva Academy
- Basic Occupational Safety and Health Training Course (BOSH) Date: November 23, 2015 El Bajada Hotel Davao City Conducted By: Ms. Florife G. Prospero / President , OSH Region 11
- Leadership Training for Managers Date: January 24, 2015 DepEd Cebu City Conducted By: Mr.Bienvenido S. Policarpio / President Dale Carnegie Training Philippines
- How to Coach Employees to Maximum Achievement Date: June 05, 2015 Castle Peak Hotel Cebu City Conducted By: Mr.Bienvenido S. Policarpio / President Dale Carnegie Training Philippines
- HR Effective Leadership Date: June 06, 2014 Castle Peak Hotel Cebu City Conducted By: Ms. Celeste Luz R. Quiazon / Head- HROM MTLG
- Basic Hazardous Waste Transporters Seminar Date: June 03, 2015 Le Grand Suites General Santos City Conducted By: Mr. Elias G. Mamongcal /OIC Chief ENB Region 12
- Defensive Driving & Hazard, Risk and Control Identification Date: November 08, 2015 Tibungo Davao City Conducted By: Mr. Armando Bolivar / TESDA Region 11
CONTACT
- #11 Forest View Village Catalunan Grande Davao City, 8000 Philippines
- rorycunan2014@gmail.com
- +63-9457684988 /082.2279913
- Linkedin.com/in/rory-cunan-264a5a12b
- Facebook: rory cunan nikristine
- Viber: 09561257182 /Rory Cunan