RORELIE SAMILO
Paranaque City
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waitress
Al-Ghunaim Trading Co. Ltd.
09.2015 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Ensuring guests satisfaction.
Waitress Trainee
Amigo Terrace Hotel
09.2008 - 09.2010
- Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas.
Education
Associate of Arts - Hotel And Restaurant
WESTERN VISAYAS COLLEGE OF SCIENCE AND TECHNOLOGY
LAPAS, ILOILO CITY, PHILIPPINES03.2008
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Communication
- Order Taking
- Hospitality service
Certification
- Food and Beverage NC11
- Waitress- Al-Ghunaim Trading Co.Ltd [September 2015-September 2022] Kuwait
- Waitress-Amigo Terrace Hotel [September 2008-September 2010] Philippines
Exploring places
When i been exlporing some places like locals in my country side and Thailand, its create boosting my self esteem,and gain more trust that i can do more.
Languages
Arabic
Elementary (A2)
English
Intermediate (B1)
Timeline
Waitress
Al-Ghunaim Trading Co. Ltd.
09.2015 - 09.2022
Waitress Trainee
Amigo Terrace Hotel
09.2008 - 09.2010
Associate of Arts - Hotel And Restaurant
WESTERN VISAYAS COLLEGE OF SCIENCE AND TECHNOLOGY
- Food and Beverage NC11
- Waitress- Al-Ghunaim Trading Co.Ltd [September 2015-September 2022] Kuwait
- Waitress-Amigo Terrace Hotel [September 2008-September 2010] Philippines
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