Summary
Overview
Work History
Skills
Timeline
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Roque Albisa

Roque Albisa

Sales Executive

Summary

As an accomplished Sales Manager, my goal is to leverage my extensive experience in sales leadership and a track record of driving revenue growth. I aim to lead and inspire high-performing sales teams, implement strategic sales initiatives, and foster strong client relationships to consistently meet and exceed organizational sales targets. I am committed to contributing to the company's overall success through my leadership and strategic sales management expertise. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Associate Manager

411 BPO
07.2022 - 11.2023

In my role as an Associate Manager, I have gained valuable experience in successfully leading and managing three diverse teams, comprising members from both Mexican and Filipino backgrounds. This experience has allowed me to develop strong leadership and cross-cultural management skills, enabling me to foster collaboration, communication, and high-performance within a multicultural work environment. I have a proven track record of effectively aligning these teams with organizational goals, driving productivity, and promoting a harmonious and inclusive workplace culture. My ability to understand and navigate the dynamics of multicultural teams has contributed to the overall success and synergy of the teams I've led.

Team Lead

411 BPO
01.2017 - 07.2022

As a seasoned Supervisor/Team Lead, I have a proven track record of effectively leading and mentoring teams to achieve organizational goals and exceed performance targets. With a focus on fostering a collaborative and high-performing team culture, I provide guidance, support, and clear direction to team members, ensuring they are motivated and equipped to excel. My leadership is marked by a commitment to process improvement, quality assurance, and effective communication, enabling the seamless execution of projects and tasks. I excel at problem-solving, conflict resolution, and decision-making, contributing to the success of the teams I lead and the overall growth of the organization.

Sales Closer

411 BPO
12.2016 - 12.2017

I excel in driving business growth through the strategic implementation of SEO solutions. With a track record of closing deals and exceeding sales targets, I am adept at identifying client needs, aligning them with effective SEO strategies, and showcasing the value of enhanced online visibility. I forge strong client relationships, offer strategic insights, and ensure the successful execution of projects, consistently delivering results that surpass client objectives. My expertise spans both B2B and B2C sales, and I am dedicated to contributing to the success of SEO marketing initiatives.

Sales Closer

Universal Tech
02.2016 - 11.2016

⦁ Promoting tracking devices to cater to the unique requirements of corporate fleets and individual consumers, delivering personalized solutions, and cultivating strong client relationships in both market segments.
⦁ Selling subscriptions to support the career growth of aspiring actors and actresses by providing access to valuable resources and opportunities

Tier 3 Technical Support/Escalation Supervisor

Qualfon
12.2014 - 01.2016

⦁ Interact with customers through various communication channels, including phone, email, chat, and in-person, to address inquiries, concerns, or requests.
⦁ Investigate and resolve complex customer issues or complaints that have been escalated from frontline customer service representatives.
⦁ Provide technical support to customers or end-users, assisting them in resolving hardware, software, or network issues through various communication channels such as phone, email, chat, or in person.

Financial Advisor

PhilamLife Insurance
06.2014 - 12.2014

As a dedicated Financial Advisor specializing in insurance and investment, I have consistently demonstrated expertise in providing comprehensive financial solutions tailored to the unique needs and goals of my clients. My key responsibilities and skills include

Financial Advisor

Sunlife Grepa Insurance
05.2011 - 12.2011

As a dedicated Financial Advisor specializing in insurance and investment, I have consistently demonstrated expertise in providing comprehensive financial solutions tailored to the unique needs and goals of my clients. My key responsibilities and skills include

Skills

⦁Strategic Planning ⦁Budget Management ⦁Team Leadership ⦁Coaching and Mentoring ⦁Training and Development ⦁Adaptability ⦁Customer Prospecting & Retention ⦁Sales Presentations/Closing Deals ⦁Operational Support ⦁Project Management ⦁Quality Control ⦁Problem Solving ⦁Performance Evaluation ⦁Report Generation ⦁CRM & Bitrix24 ⦁Technical Support

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Timeline

Associate Manager

411 BPO
07.2022 - 11.2023

Team Lead

411 BPO
01.2017 - 07.2022

Sales Closer

411 BPO
12.2016 - 12.2017

Sales Closer

Universal Tech
02.2016 - 11.2016

Tier 3 Technical Support/Escalation Supervisor

Qualfon
12.2014 - 01.2016

Financial Advisor

PhilamLife Insurance
06.2014 - 12.2014

Financial Advisor

Sunlife Grepa Insurance
05.2011 - 12.2011
Roque AlbisaSales Executive