Rony Cascayo
WIFI TECHNICIAN/SALES AGENT
Bunga,Bontoc, Southern Leyte
Summary
Dynamic WIFI Field Technician Installer at A&J Internet Services, recognized for enhancing customer satisfaction through efficient technical support and meticulous inventory management. Leveraged strong teamwork and adaptability to train new hires, improving departmental productivity. Successfully installed and configured hardware, leading to increased system reliability and user satisfaction.
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in equipment repair and maintenance.
Hardworking on being WIFI TECHNICIAN bringing 2 years& COUNTING of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
3
3
years of professional experience
Work History
WIFI FIELD TECHNICIAN INSTALLER
A&J INTERNET SERVICES
MARICABAN, PASAY CITY
10.2023 - Current
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Kept detailed records of field measurements and data.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Communicated with customers to provide updates, gather information and resolve issues.
- Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
- Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
Education
High School Diploma -
PAKU NATIONAL HIGH SCHOOL
PAKU, BONTOC, SOUTHERN LEYTE 05.2001 -
Skills
Safety management
Teamwork
Technical support
Cable pulling
Self motivation
Goal setting
Adaptability and flexibility
Active listening
Time management
Following safety practices
Inventory management
Multitasking Abilities
Timeline
WIFI FIELD TECHNICIAN INSTALLER
A&J INTERNET SERVICES
10.2023 - Current
High School Diploma -
PAKU NATIONAL HIGH SCHOOL
05.2001 -