Designed and implemented network infrastructure to enhance system reliability.
Regularly monitor network performance, identifying and resolving issues, and ensuring optimal functionality.
Lead SME for technologies such as Meraki , GCP, Palo Alto, and Routing.
Supervise NOC engineers and Led troubleshooting efforts for complex network issues, ensuring minimal downtime.
Designed and implemented network infrastructure to enhance system reliability.
Developed and maintained comprehensive documentation for network configurations and procedures.
Mentored junior engineers, fostering skill development and knowledge sharing within the team.
Managed vendor relationships to ensure alignment with organizational networking goals and standards.
Network Analyst Tier 3
Intrado Technology
07.2016 - 10.2023
Involve with the design, implementation, and operations of Intrado’s infrastructure.
Supervise L1 and L2 engineers in the resolution of complex day-to-day network problems in a timely manner
Audit, monitor, and maintain network devices such as Cisco routers, switches, firewalls, and F5 load balancers to meet standard configuration and software.
Collaborate with Infosec to properly review the access policy to be implemented within the network.
Engineer – NOC
Verizon
03.2009 - 07.2016
Involve in a wide range of activities surrounding the maintenance and troubleshooting of Verizon Business-managed customer networks
Troubleshoot, monitor, and ensure operating viability of LAN, WAN, and circuits within SLA.
Adhere to and champion the ITIL-based principles established for problem, change, and asset management.
Sr. Product Support Specialist
Concentrix
05.2005 - 03.2009
Provide support for computer-related issues and network devices
Provide second-level technical support for Linksys SMB networking devices
Product Support Representative
Concentrix
11.2002 - 05.2005
Provide technical support for Linksys Routers, Switches, Access Points, and adapters (wired/wireless).
Education
Master of Science - IT
Rizal Technological University
12-2025
Bachelor of Science - Computer Science
Adamson University
Skills
Cisco Routers, Switches, Nexus, Wireless Controller, Access Point, firewall ASA/FTD, F5 Load balancer (LTM/GTM), AVI load balancer, Juniper, Cloudflare, Palo Alto, ISE, Meraki, AWS, GCP
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Senior Strategy Manager – Interlock and Growth Office at TELUS & TELUS Digital ExperienceSenior Strategy Manager – Interlock and Growth Office at TELUS & TELUS Digital Experience