RONNIEL ROA
Taguig City
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Leader
247.ai Philippines
07.2021 - 07.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- We are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Senior Technical Support
247.ai Philippines
07.2019 - 07.2021
- Our main role is to conduct further troubleshooting that is limited to first level technical support
- Handles escalation related to technical issues
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
Customer Service Representative
Fly Asian International
12.2017 - 01.2019
- Our main role is to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Technical Support III
TELUS International Philippines
09.2023 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
Customer Service Representative
Convergys Philippines
02.2016 - 08.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Business Administration And Management
Rizal Technological University
05.2013
Skills
- Project Management
- Time Management
- Leadership
- Customer Service
- Communication
- Technical Support
- Mentoring
- Coaching
References
- Joanne Suvillaga, Team Leader, 247.ai Philippines, 09201847147
- Leonardo Legaspi, Senior Team Leader, 247.ai Philippines, 639985101106
- Saul Mendoza, Operation Manager, 247.ai Philippines, 09257740709
Timeline
Technical Support III
TELUS International Philippines
09.2023 - Current
Team Leader
247.ai Philippines
07.2021 - 07.2023
Senior Technical Support
247.ai Philippines
07.2019 - 07.2021
Customer Service Representative
Fly Asian International
12.2017 - 01.2019
Customer Service Representative
Convergys Philippines
02.2016 - 08.2017
Bachelor of Science - Business Administration And Management
Rizal Technological University
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