RONNIEL MARGES
Operations Sr. Specialist III
General Trias
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Operations Sr Specialist III
JP Morgan Chase Bank
7 2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- To give customers opportunities to retain their homes by helping them with their loan modification.
Customer Service Team Leader
Inova Care International
01.2015 - 03.2020
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Facilitated regular team meetings to discuss progress, challenges, and areas for improvement.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
CSR/Claims Analyst
Cynergy Care International
11.2013 - 12.2014
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Process the claims submitted by our partners and make sure payments are made on time.
Sales Associate
Security Bank Corporation
05.2013 - 10.2013
Intern
Security Bank Corporation (Trust Operations)
04.2012 - 05.2012
Education
Bachelor in Banking and Finance -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.2009 - 04.2013
Highscool - undefined
PARANAQUE NATIONAL HIGH SCHOOL(MAIN)
01.2005 - 04.2009
Skills
Flexible willing to try new things and interested in improving efficiency on assigned tasks
Attention to detail, concerned with qualityEnsure tasks are completed correctly and on time
Competent user of Micro Soft Office (Word, Excel, PowerPoint)
Accomplishments
- SCI(Singapore College of Insurance) Basic Insurance Concepts and Principles - Passer
- SCI(Singapore College of Insurance) Personal General Insurance (PGI) - Passer
Additional Information
JP Morgan Chase
-2023 Q3 Top Specialist
-2023 Q4 Top Specialist
Timeline
Customer Service Team Leader
Inova Care International
01.2015 - 03.2020
CSR/Claims Analyst
Cynergy Care International
11.2013 - 12.2014
Sales Associate
Security Bank Corporation
05.2013 - 10.2013
Intern
Security Bank Corporation (Trust Operations)
04.2012 - 05.2012
Bachelor in Banking and Finance -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.2009 - 04.2013
Highscool - undefined
PARANAQUE NATIONAL HIGH SCHOOL(MAIN)
01.2005 - 04.2009
Operations Sr Specialist III
JP Morgan Chase Bank
7 2020 - Current
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