Ronnie Jay Malacao
Freelance/Customer Service Representative
Panabo, Province of Davao del Norte,DAV
Summary
Knowledgeable and dedicated customer service and sales professional with extensive experience in the BPO industry, eCommerce, and real estate cold calling. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Highly motivated to maintain customer satisfaction and contribute to company success.
Specializing in lead generation, cold calling, customer support, and eCommerce operations, with expertise in Shopify store management and various CRM tools to optimize workflows, track customer interactions, and enhance sales performance. Proficient in data analysis, sales conversion strategies, and process optimization to drive business growth.
Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Subject Matter Expert
VXI
01.2024 - 11.2024
- Provided expert support and training to customer service representatives handling AliExpress accounts.
- Assisted customers with order management, tracking, and dispute resolution.
- Analyzed customer pain points and provided feedback to improve service processes.
- Collaborated with management to develop performance-improvement strategies for the team.
Freelancer (Data Analyst)
Stessil
07.2023 - 01.2024
- Conducted Shopify store performance analysis to optimize product listings, pricing, and sales strategies.
- Analyzed customer behavior and website traffic to improve conversion rates.
- Provided detailed reports on store performance, trends, and actionable insights.
- Assisted in data-driven decision-making for eCommerce businesses to enhance profitability.
Billing/Retention Customer Service Representative
TRANSCOM
02.2023 - 08.2023
- Mainly responsible for assisting Customers billing issue
- Offered advice and assistance to customers, paying attention to special needs and wants
- Reviewed and solved account and billing discrepancies
- Offer sales for Internet, cable, landline, Home security, Mobile
- Participated in team meetings and training sessions to stay informed about product updates and changes
Real Estate Cold Caller
POPLAR
12.2022 - 06.2023
- Calling 20-30 prospect Home owners/Client interested in selling their property or interested to lease their property
- Calling our Home owner if they are still interested in renewing their contract with us
Retail Customer Service Representative
IQOR
02.2022 - 01.2023
- Assisted customers in making informed purchase choices and selecting products
- Assisting customer on Placing orders
- Tracking Orders
- Attended to customer complaints and processed product return or replacement requests
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style
- Distributed information to in-store guests and answered questions to serve needs and drive sales
Healthcare Customer Service Representative
IQOR
03.2021 - 02.2022
- Maintained confidential patient, employee and company information in compliance with policies and regulatory requirements
- Providing steps on how to do the Covid19 Rapid test and submitting the result to government
Education
Junior High School -
Francisco Adlaon Learning Institute
01.2018 - 01.2019
Senior High School - Humanities and social Sciences
Davao Docotrs College
01.2019 - 01.2021
Skills
Client Support
Self Evaluation
Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry and cold calling. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Personal Information
- Place of Birth: Philippines
- Date of Birth: 08/26/02
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert
VXI
01.2024 - 11.2024
Freelancer (Data Analyst)
Stessil
07.2023 - 01.2024
Billing/Retention Customer Service Representative
TRANSCOM
02.2023 - 08.2023
Real Estate Cold Caller
POPLAR
12.2022 - 06.2023
Retail Customer Service Representative
IQOR
02.2022 - 01.2023
Healthcare Customer Service Representative
IQOR
03.2021 - 02.2022
Senior High School - Humanities and social Sciences
Davao Docotrs College
01.2019 - 01.2021
Junior High School -
Francisco Adlaon Learning Institute
01.2018 - 01.2019
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