Ronnie Kurt
Kawit
Summary
Dynamic customer support professional focused on delivering exceptional service and optimizing workflows to enhance operational efficiency. Expertise in managing administrative tasks and process organization, ensuring high-quality results with minimal supervision. Recognized for outstanding organizational skills, attention to detail, and a collaborative approach that adapts seamlessly to evolving needs. Committed to fostering team success through effective communication and a results-driven mindset, contributing to smooth daily operations and achieving shared goals.
Overview
16
16
years of professional experience
Work History
Operations Assistant
Quickflo Forwarders Inc.
08.2023 - Current
- Assisted in developing standard operating procedures for streamlined operations.
- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Coordinated daily operational tasks to support team efficiency and workflow continuity.
- Assisted in procurement processes, supporting vendor selection.
- Collaborated with suppliers to ensure timely delivery of goods and services.
- Facilitated communication between departments to streamline ordering processes and resolve issues.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Managed employee records, maintaining accuracy and confidentiality of sensitive information.
- Supported payroll processing by verifying timesheets and ensuring timely submissions.
- Responded to employee inquiries regarding benefits and HR policies, providing clear guidance and support.
- Developed and maintained filing systems for easy retrieval of documents and records.
Email Support Representative & Content Moderator
Lizard Bear Tasking Inc.
08.2020 - 03.2021
- Assisted in troubleshooting technical problems related to email services and applications.
- Adapted quickly to changes in policies, procedures, and product updates for effective support.
- Capable of organization and attention to details
- Provided timely email support to customers, resolving inquiries and issues efficiently.
Intern
Land Bank of the Philippines
05.2018 - 06.2018
- Managing and distributing information within the office and includes answering phones, taking memos and maintaining files
- Handled customer complaints effectively, ensuring resolution and satisfaction.
Production Operator
House Technology Industries
07.2011 - 01.2012
- Operated production machinery to ensure consistent output quality.
- Monitored production processes and adjusted settings to optimize efficiency.
- Conducted routine maintenance checks on equipment to prevent downtime.
Dining Crew Member
Jollibee Foods Corporations
03.2010 - 08.2010
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on operational procedures and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Received feedback from guests to improve service quality and address concerns promptly.
Education
Bachelor of Science - Business Administration Major In Marketing Management
San Sebastian College - Recoletos De Cavite
Cavite City, Province Of Cavite, Philippines01.2019
Seafarer Rating Course - undefined
Philippine Merchant Marine School
01.2011
Skills
- Attention to detail
- Positive attitude
- Customer support
- MS office
- Operational reporting
- Administrative support
- Work Planning and Prioritization
- Inventory purchasing
- Document management
- Documentation and reporting
Timeline
Operations Assistant
Quickflo Forwarders Inc.
08.2023 - Current
Email Support Representative & Content Moderator
Lizard Bear Tasking Inc.
08.2020 - 03.2021
Intern
Land Bank of the Philippines
05.2018 - 06.2018
Production Operator
House Technology Industries
07.2011 - 01.2012
Dining Crew Member
Jollibee Foods Corporations
03.2010 - 08.2010
Seafarer Rating Course - undefined
Philippine Merchant Marine School
Bachelor of Science - Business Administration Major In Marketing Management
San Sebastian College - Recoletos De Cavite