Ronnie Borre
Tehnical Support
Cainta Rizal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support for HP Printers
Foundever
04.2023 - Current
- Troubleshot technical issues efficiently to provide a satisfactory experience to all new and current customers
- Improved customer satisfaction by delivering fast and reliable resolution to their printer problems
- Educate customers on how to maximized printer lifespan through regular cleaning, maintenance, and timely repairs when necessary.
- Worked closely with clients to understand their requirements and deliver tailored print solutions accordingly.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Secretary to the General Manager
Al Jaber Glass Roving & GRP Pipe Factory (I CAD 3,
06.2015 - 12.2019
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Coordinated travel arrangements and bookings for executive staff.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
Technical Support for HP Laptop & Desktop
Sitel
01.2020 - 04.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Responded to customer inquiries and provided technical assistance over phone
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
- Developed a reputation for swift response times to urgent issues, contributing to positive client relationships.
- Researched and identified solutions to technical problems.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up work stations for employees.
Purchasing Officer cum Office Administrator
Al Jaber Glass Roving & GRP Pipe Factory
06.2010 - 06.2015
- Progressed through various purchasing, warehousing and leadership roles.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Identified and targeted critical procurement issues.
- Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
- Conducted regular research to identify trends and cost saving opportunities.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
- Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Developed and implemented strategies to reduce operational costs.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Performed monthly reconciliation of open purchasing orders.
- Conducted research, identifying potential vendors and better pricing options.
- Coordinated international shipments, ensuring compliance with customs regulations and minimizing shipment delays due to documentation errors.
- Implemented innovative supply chain management strategies to streamline procurement process.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Collaborated with internal departments to identify and manage demand for material and services.
- Maintained documentation for all purchases.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Conducted market research to stay current on industry trends, ensuring competitive pricing for products and services procured.
- Contacted location managers and department supervisors to assess requirements.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
Secretary / Document Controller
Al Jaber Transport & Gen. Contracting Services
04.2008 - 06.2010
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Established administrative work procedures to track staff's daily tasks.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained daily report documents, memos and invoices.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Online Teller
Bank of the Philippine Island
10.2006 - 11.2007
- Validates clients deposit slips
- In charge of balancing diff settlement accounts particularly the cash center
- Access the BUD System a program that the bank provides in every online teller in making diff transaction for different clients and companies
- Assist client in coordinating with the mother branch the needs of the clients; deposit slips, comment sheets and like
- In charge of microfilming deposit slips, checks and other document to ensure back-up record of said documents
- Prepares deposit slips to be delivered to the client to ensure client receives the proof of posting their account
Field Teller
Bank of the Philippine Island
09.2004 - 10.2006
- In charge of pick-up of internal and external clients-tellering service
- Change fund delivery and payroll delivery to comply with contract agreement on file
- Rides an armored car assuring the high security of the deposits and change funds money of a particular company in compliance to the contract agreement
- Delivers and pick up money to different BPI branches according to the cluster given for the cash center
- Balances Picos at Cash Center to consolidate Picos from other field tellers
- Prepares and Issues coordination sheet to client to document the discrepancy noted during the verification or conduct of service to the client
- Assigned to do tellerless verification to comply with contract agreement on file.
Data Specialist
Saztec Philippines Inc.
09.2002 - 03.2003
- Makes back -ups for records information created during the day with the use of program salamander
- In charge in operating large printers in the workplace
- Process and reformat data to be proofread by data specialist
- Creates charts for Job accomplished during the day through Microsoft Excel
- Formulates Formula in Microsoft Excel for easy efficiency analysis of different job accomplishments of specific specialist
- Reformat a given data confirming to the standard given by the Library of Congress
- Translates German Language data through dictionaries and online translators in the web
- Proofreads records for missing punctuations, underlined words, right capitalization and eliminates irrelevant data
- Key in data on the web and is responsible for adding, deleting and updating records
- Use Microsoft Office for good presentation for the client view
- Creates Monthly Reports for redundancy of error occurred on certain topic, and type of card catalogs translated online through Microsoft Word
- Links certain relationships and tables for query purpose by the use of Microsoft Access
- Perform presentations for reporting through the use of Microsoft PowerPoint for clearer and up to date style of presenting ideas, comments and individuality of different specialist.
Education
Bachelor of Science - Health Information Technology
Polytechnic University of The Philippines
Sta mesa, Philippines 05.1998 - 05.2002
Timeline
Technical Support for HP Printers
Foundever
04.2023 - Current
Technical Support for HP Laptop & Desktop
Sitel
01.2020 - 04.2023
Secretary to the General Manager
Al Jaber Glass Roving & GRP Pipe Factory (I CAD 3,
06.2015 - 12.2019
Purchasing Officer cum Office Administrator
Al Jaber Glass Roving & GRP Pipe Factory
06.2010 - 06.2015
Secretary / Document Controller
Al Jaber Transport & Gen. Contracting Services
04.2008 - 06.2010
Online Teller
Bank of the Philippine Island
10.2006 - 11.2007
Field Teller
Bank of the Philippine Island
09.2004 - 10.2006
Data Specialist
Saztec Philippines Inc.
09.2002 - 03.2003
Bachelor of Science - Health Information Technology
Polytechnic University of The Philippines
05.1998 - 05.2002
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