RONNIE ALONZO

- Assisted in passenger services, including check-in procedures, ticket verification, and boarding assistance, ensuring a smooth and organized embarkation process.

- Provided customer support by addressing passenger inquiries, resolving concerns, and offering travel-related information in a courteous and professional manner.

- Supported the food and beverage department, helping in meal preparation, service, and cleanliness to maintain high hospitality standards.

- Ensured compliance with safety and sanitation protocols, conducting routine checks in passenger areas and dining facilities.

- Coordinated with various departments such as housekeeping, catering, and customer service to enhance the overall guest experience.

- Assisted in event and activity planning for onboard entertainment to enhance passenger engagement.

- Gained hands-on experience in cruise operations, hospitality management, and maritime customer service, preparing for a career in the hospitality industry.

Achievement:

• Awarded Most Outstanding OJT Trainee

for exceptional dedication, strong work ethic, and excellent customer service performance.

Key Skills Developed:

• Customer Service & Communication
• Food & Beverage Operations
• Hospitality & Guest Relations
• Safety & Sanitation Standards
• Teamwork & Multitasking