Ronnel Palmares

• Provided network support services for devices such as routers, switches, wireless controllers/AP, firewalls, and NAC.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Troubleshoot complex multi-vendor network service provider issues.
• Collaborated with vendors to identify best options for optimizing network performance and resolution of client issues.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Participate in 24x7 on-call operations.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Troubleshot complex multi-vendor network service provider issues.
• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
• Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
• Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
• Assisted with implementation and support of network monitoring tools.
• Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Creates low-level design, network diagram, and documentation based on high-level diagrams provided by the vendor.
• Monitored networks and network devices to resolve technical problems quickly.
• Provided detailed network diagrams and procedural guidelines.
• Configured and performed troubleshooting with routing and switching protocols.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Handles escalated network-related issues from the operations team.
• Handles ad-hoc tasks as required by the company.
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• Create documentation for non-standard network projects.
• Handles critical network project implementation.
• Handles escalated P1 issues from the Network Operation team.
• Provides support and technical mentorship to junior and newly hired engineers.
• Performs duty assigned to ITO Services Delivery Consultant 3
• Completed troubleshooting and diagnostics on company resources.

• Prepare all documentation (e.g., BOM, network diagram, IP planning, etc.) required to build new remote office site
• Participate in creating network solutions based on client
  requirements.
• Implement standard network setup based on approved design documents.
• Update network diagram and documentation as required by business.
• Implement new changes in the Data Center based on the client's
  requirements.
• Participate in activation of new MPLS connection and ADVPN connection for a remote office site.
• Analyze and suggest solutions to non-standard requests of clients.

• Support Fujitsu America Inc. Datacenter Network Infrastructures
• Support Fujitsu North America and Canada remote offices
  network and internet infrastructures.
• Support, monitor, and maintain different WAN technologies like Metro Ethernet, Bundled T1s, and MPLS and High-Speed Ethernet lines.
• Provide assistance in deploying configurations to an F5 LTM
  environment.
• Support and maintain servers farm network environment running on Cisco ACE and F5 load balancers.
• Supports and troubleshoots network issues on a multi-tenant private hosting cloud environment.
• Support, maintain, and configure redundant Cisco Nexus switching network environment.
• Handle and provide assistance in resolving high-priority client internet connectivity issues.
• Provision new client requests on different network devices.
• On-call support to client network issues if needed.

• Handles high-profile internet issues of both internal and external clients.
• Handles escalated issues related to the internet, VoIP phones, emails, Video Conferencing, and Wi-Fi connections.
• Provides mentorship to Level 1 and newly hired engineers.
• Maintain knowledge base related to network day-to-day operations and processes.
• Perform the duty of an S1 Analyst if needed.

• Provide fault analysis and fix on the core LAN, WAN, Wireless and Firewall Infrastructure issues.
• Provide configuration expertise on LAN, Wireless, router and firewall infrastructure.
• Setup internal and external client’s internet connection.
• Apply different types of IP addresses (Private IP, NAT/SAT, Fully Routable IP,) on client’s internet connection based on what is requested or required.
• Configure a policy on a firewall to enable or disable port filtering on client internet setup.
• Setup a firewall policy to enable VPN (IPSec, PPTP, L2TP and site-to- site) services on client internet connection.
• Handles issues on the client’s internet connection (e.g. internet down, slow connection, etc) and provide resolution in most effective and efficient method.
• Provide a resolution to the client's owned VoIP phones issues.
• Handles escalated client internet and Priority 1 issues.
• Administer the replacement of network devices like routers, firewalls, WLCs and switches.

Consulting to PLDT Inc.

Asynchronous DSL and Synchronous DSL
Job Responsibilities:

• Coordinate with customers regarding the latest status of their
  connection.
• Assist customer in their network setup to establish an internet
  connectivity.
• Create trouble tickets when customer connection or circuit is down.
• Conduct basic testing to isolate the cause of customer connection problems.
• Configure customer DSL modem parameters like LAN IP, IP
• Gateway, encapsulation, DNS IP Server, and WAN IP.
• Configure different types of network node assignments connected to customers via NMS.
• Assist field engineers in the isolation, troubleshooting, and restoration of customer DSL connections.
• Handle migration of customer node assignment to newly installed available node.
• Coordinate with customer head office to verify connectivity to
  branch or remote sites.

Lease Line
Job Responsibilities:

• Conduct joint testing with customer IT personnel and PLDT Field Engineer to isolate circuit problems.
• Monitor the customer’s node assignment to check if the alarm is currently available.
• Check alarms at customer’s modem like Telindus and Nokia 2mi using different NMS.
• Isolate circuit problems if alarms are monitored at node
  assignment or modem.
• Assist customer’s IT personnel with their router configurations.
• Conduct joint BER testing together with the Field Engineer of
  the customer’s physical line.
• Initiate parallel migration of customer lines for service enhancement.
• Coordinate with PLDT network personnel to restore the customer’s circuit.
• Endorse customer’s concern to different workgroup to satisfy their needs.
• Update customer and network team through email regarding
  the circuit restoration.