RONNEL BAMBA

Drafted renewal proposals and processed asset valuation reports to ensure timely and accurate renewals.

Issued Certificates of Currency (CoC) and organized AGM files to maintain compliance and streamline documentation processes.

Managed corporate invoicing and tracked premiums to support financial accuracy and operational efficiency.

• Processed insurance renewal requests. Sending Renewal Proposals, Uploading Documents through PIQ, Post AGM Insurance motion of the Building.
• Managed policy underwriting processes and ensured compliance with company standards.
• Evaluated risk assessments and determined appropriate coverage options for clients.
• Collaborated with sales teams to develop tailored insurance solutions for customers.

• Handled inbound and outbound calls to assist customers with inquiries and support.
• Collected customer payments and presented alternative payment options.
• Provided long-term payment solutions to customers through visual audits of accounts.

• Manage Team in Terms of performance(Call Resolution Time, First Call Resolution, Sales)
• Coaching: Daily Coaching to identify the most impacting behavior, executing Root Cause Analysis, SMART coaching and Developing Skills and Leadership.
• Handling Escalated Calls(includes escalated refunds, collections, Technical Troubleshooting, creating Fraud Ticket)
• End of Day Report: Creating Report at the end of the day for the outcome of the team performance.
• Agenda/ Strat plan: Creating a daily plan, weekly plan for the improvement of Team performance.
• Rewards and recognition: Posting the team performance thru Social Media Group to recognize the daily and monthly success of the Team.
• Daily Huddle: To send the message of the Plan needs to be done for the day.

• Taking phone calls to resolve the Customers Concern.
• Collecting payments thru Credit Card, Checking Account
• Mandatory transition to sales every resolved calls.
• Technical Troubleshooting
• Answering Customers Inquiry such as Promotions and basic information on the account.

• Taking phone calls to resolve the Customers Concern.
• Collecting payments thru Credit Card, Checking Account
• Mandatory transition to sales every resolved calls.
• Technical Troubleshooting
• Answering Customers Inquiry such as Promotions and basic information on the account.