''A summary highlighting my adaptability, multitasking, and teamwork in efficiently resolving diverse customer inquiries and supporting multiple accounts to drive customer satisfaction.”
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever Cebu - Synergis Building
10.2018 - Current
From October 15, 2018, I was assigned to a UK Food Delivery Account as a chat agent, assisting customers.
On September 23, 2019, I was assigned to the AT&T Prepaid Account. Supported the account until it was sunset due to a client's business decision.
From September 19, 2020, I was transferred to an Australian Food Delivery Account and have been trained in various channels, including voice, chat, email support, and menu creation. Supported the account until it was sunset due to a client's business decision.
From November 28, 2025, up to the present, I have been assigned to a Netherlands Food Delivery Account, focusing on email only.
Technical Support Representative
Foundever Cebu - Synergis Building
11.2016 - 06.2017
Resolved internet issues for customers via phone
Technical Support Representative
Teleperformance - Insular Life Building
08.2016 - 10.2016
Resolved technical issues for customers on the internet and email issues via phone.
Education
Bachelor of Elementary Education -
Salazar Colleges of Science & Institute of Technology
N. Bacalso Street, Cebu City
03-2016
Skills
Technical Support & Troubleshooting
Customer Service & Relationship Skills
Menu Creation & Updates
Multitasking & Time Management
Adaptability & Teamwork
Problem-Solving & Decision-Making
Technical & Process Skills
Timeline
Customer Service Representative
Foundever Cebu - Synergis Building
10.2018 - Current
Technical Support Representative
Foundever Cebu - Synergis Building
11.2016 - 06.2017
Technical Support Representative
Teleperformance - Insular Life Building
08.2016 - 10.2016
Bachelor of Elementary Education -
Salazar Colleges of Science & Institute of Technology