RON JOSEPH TAWAO
VA, Appointment Setter
Baguio
Summary
Results-driven Virtual Assistant and Appointment Setter with over 2 years of experience in cold calling, lead nurturing, and CRM management. Skilled in securing qualified appointments and optimizing outreach workflows. Expertise in quality control and script development supports effective performance tracking, enabling real estate agents and brokerages to expand client pipelines through targeted outreach strategies.
Overview
2
2
Languages
4
4
years of professional experience
Work History
IELTS Academic Coordinator (Department Head)
API - BECI (Sparta Campus)
05.2024 - 07.2026
- Authored full IELTS syllabus and mock-test books used across all department levels.
- Trained and certified new teachers and mock-test invigilators on exam protocols and evaluation standards.
- Managed daily schedules for 50+ students, streamlining requests for teacher changes, break times, and course adjustments.
- Coordinated with IT to develop and launch online mock-test platform, enhancing accessibility for students.
- Liaised with department heads and campus administrators to implement student course changes and campus transfers efficiently.
- Sourced and procured all school supplies and managed relationships with external service contractors.
Senior Appointment Setter
Gymboss Marketing Co.
03.2022 - 03.2024
- Conducted 80+ cold and warm calls daily to prospect, qualify, and book appointments from client-provided and newly generated leads.
- Achieved a consistent 15–20% conversion rate from initial contact to booked appointment through tailored scripts and objection-handling techniques.
- Managed appointment lifecycle: scheduling, confirmation calls, and reminders, reducing no-shows by 30%.
- Conducted quality control audits on calls, texts, and emails from team of 10 setters, ensuring brand consistency and compliance.
- Developed and maintained call scripts, email/text templates, daily workflows, and client-specific cheat sheets to streamline team performance.
- Tracked and reported daily KPIs (calls made, contacts, appointments set) using Google Sheets and CRM dashboards to monitor team performance.
- Conducted training sessions for new appointment setters to ensure effective skills development.
Education
Bachelor of Science - Mining Engineer
Saint Louis University
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Client Relations
GoHighLevel CRM
Admin Support
Quality Control
TOOLS AND PROFICIENCY
- CRM (GoHighLevel)
- Slack, MS Teams, and Zoom
- Canva
LINKS
- Sample Works:
- KPI Tracker
- Cheat Sheet
- Ad Copy
Timeline
IELTS Academic Coordinator (Department Head)
API - BECI (Sparta Campus)
05.2024 - 07.2026
Senior Appointment Setter
Gymboss Marketing Co.
03.2022 - 03.2024
Bachelor of Science - Mining Engineer
Saint Louis University
04.2001 -