Ron Jason Loyola
Product Researcher
Gumaca
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
9
9
years of professional experience
Work History
Senior Medical Sales Representative
Cash Cow Trading
01.2018 - 01.2019
- Expanded territory coverage through consistent prospecting efforts, resulting in increased sales opportunities.
- Served as liaison between clients and company support teams, ensuring timely resolution of any issues that may arise.
- Managed a diverse portfolio of accounts across various specialties within the healthcare sector, tailoring sales strategies to each unique segment for optimal results.
- Negotiated contracts with hospitals and medical practices, securing mutually beneficial agreements for both parties.
Operating System Specialist
SPLASH CORPORATION GUMACA IBC
11.2013 - 01.2014
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Contributed to long-term strategic planning initiatives by staying informed about emerging technology trends relevant to the role of System Specialist.
- Implemented security measures for safeguarding sensitive data and preventing unauthorized access.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
Email and Chat Support Representative
TALENT SHOUT BUSINESSS CONSULTANCY
01.2013 - 05.2013
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
Customer Service Representative
AEGIS PEOPLE SUPPORT
03.2012 - 01.2013
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Online Marketing Agent
GLOBAL WEB MARKETING
12.2009 - 07.2010
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Education
Bachelor of Science - Information Technology/Network Topology
AMA Computer College
Lucena City, Quezon 04.2001 -
Skills
Customer Engagement
Technical understanding
Data Interpretation
Database Management
Delivery Management
Expense Management
Customer Service
Customer Technical Support
Sales Presentations
Product and Service Promotion
Knowledgeable in MS Office applications and other computer based programs
Knowledgeable in computer networking
Competent in using Windows
Knowledgeable in programming language
Competent in using Helium10
Timeline
Senior Medical Sales Representative
Cash Cow Trading
01.2018 - 01.2019
Operating System Specialist
SPLASH CORPORATION GUMACA IBC
11.2013 - 01.2014
Email and Chat Support Representative
TALENT SHOUT BUSINESSS CONSULTANCY
01.2013 - 05.2013
Customer Service Representative
AEGIS PEOPLE SUPPORT
03.2012 - 01.2013
Online Marketing Agent
GLOBAL WEB MARKETING
12.2009 - 07.2010
Bachelor of Science - Information Technology/Network Topology
AMA Computer College
04.2001 -