Work History
Timeline
Overview
Education
Skills
Software
Certification
Summary
Languages
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Your Name

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work History

Engineering Aide

DPWH
Bontoc, Mountain Province
01.2010 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.

Customer Service Representative

Sitel
Baguio, Philippines
08.2006 - 08.2008
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Timeline

Engineering Aide - DPWH
01.2010 - Current
Customer Service Representative - Sitel
08.2006 - 08.2008
Baguio City University - No Degree, BS Nursing
06.2004 - 12.2007

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Education

No Degree - BS Nursing

Baguio City University, Baguio City, Philippines
06.2004 - 12.2007

Skills

  • CAD Drawings
  • AutoCAD Expertise
  • Microsoft Word
  • Customer Relations
  • Microsoft Excel
  • Shipping and Receiving Understanding
  • Time Management
  • Strong Analytical and Problem-Solving Skills
  • Customer Service
  • Service Standard Compliance
  • Team Development
  • Clerical Support
  • Call Center Operations
  • Customer Relationship Management
  • Understanding Customer Needs
  • Grammar
  • Facebook

Software

AutoCad 2D & 3D

E-SURVEY & CAD-TO-EARTH

Digital Literacy

MS Productivity Tools

Cybersecurity Awareness

Certification

  • [Xijen Institute, Bontoc, Mountain Province] Customer Service Representative - [June 2008-August 2008]
  • [GMS Technology, Baguio City] Autocad 2D & 3D - [January 6-22, 2018]
  • [Regional Division 1,Dagupan City, Pangasinan] E-SURVEY & CAD-TO-EARTH- [December 9, 2023]
  • [DICT, Mountain Province] Digital Literacy, MS Productivity Tools, Cybersecurity Awareness - [May 8-10, 2024]

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Languages

English
Advanced (C1)

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