Ronilon Ballesta

Provides quality information to the Manager in all areas of responsibilities.
Provides assistance and support to other members of the team in performance of their roles and responsibilities.
Develops/Support and implements ServiceNow changes (i.e. Service Portals/Employee Center, Requests, knowledge, workflows).
Participates in on-going ServiceNow improvement with new additional features.
Adheres to ServiceNow quality Standards
Establishes process for ServiceNow changes
Designs and implements additional ServiceNow modules / platform extensions
Works with the business to understand opportunity for process improvement utilizing
Manages of ServiceNow Platform upgrades
Acts in accordance with all policies, procedures, practices and guidelines in the performance of accountabilities.

Supported/Enhanced Modules

ITSM

• Incident
• Problem
• Change
• Request

ITOM

• Event Management
• Alert

ITAM

• Software Asset Management
• Hardware Asset Management

SPM

• Test Management
• Time Card

Field Services

• Service Catalog
• Knowledge Management

Other

• Service Portal
• Employee Center
• Flow Designer
• ACL & Roles
• Workflow
• Automated Test Framework
• 3rd Party Integration(Scripted Rest API , Flow Designer Spoke)
• Import & Export (Transform Map)

Leads the project team in Lotus Notes platform including but not limited to software development, identification and fixing of technical issues, project releases and engineering tasks. Architect’s solutions in ServiceNow platform using Agile methodology which includes custom applications and widgets and portals, catalog item and workflow.

Lotus Notes Developer

Architect’s solutions while leading the development and support team in application development and identification and fixing of technical issues in Lotus Notes platform.