Ronie Roslin
Quality Analyst
Calamba
Summary
Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations.
Overview
5
5
years of professional experience
Work History
Travel Consultant / Sales Expert / Quality Analyst
IGT Solutions
06.2023 - Current
- Delivered expert travel consultation and tailored packages for clients, managing hotel, cruise, and flight bookings.
- Consistently exceeded sales targets through persuasive presentations and proactive customer engagement.
- Acted as a Quality Analyst, ensuring service excellence and compliance with company standards.
- Maintained accurate records of bookings, payments, and client information to support smooth operations.
- Enhanced customer satisfaction by anticipating client needs, educating them on destination-specific considerations, and providing personalized solutions
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Application Data Agent / Collection Specialist
ARB Call Facilities Inc.
11.2020 - 05.2023
- Professionally made outbound collection calls while maintaining customer relations.
- Resolved client-billing problems and rescued account receivable delinquency.
- Prepared correspondence to customers to encourage payment of delinquent accounts.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
High School Diploma -
Jesus Is Lord Collages Foundation
Calamba, Province Of Laguna, Philippines 04.2001 -
Skills
Sales and travel consulting
Creative and enthusiastic mindset
Travel planning expertise
Report preparation
Travel planning expertise
Office administration
Salesforce proficiency
Timeline
Travel Consultant / Sales Expert / Quality Analyst
IGT Solutions
06.2023 - Current
Application Data Agent / Collection Specialist
ARB Call Facilities Inc.
11.2020 - 05.2023
High School Diploma -
Jesus Is Lord Collages Foundation
04.2001 -
Trainings Attended
- Domain Training: Specific training for Travel and Hospitality, including Travel Apps.
- Quality Tools & Techniques: Training on quality concepts, data analysis
- Technical Drafting NCII - TESDA | Oct - Dec 2019
- Contact Center Services - TESDA | Jan - Mar 2020
- Collections Product Training - ARB Call Facilities Inc. | Jan 29, 2021
- ARB Core, Product and Compliance Training - ARB Call Facilities Inc. | Nov 27, 2020
Declaration
I hereby solemnly declare that the statements by me are true and correct to the best of my knowledge, belief, and ability.