RONIE DECENA
IT Executive
Caloocan City
Summary
Enthusiastic IT Executive with over 15 years of experience, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Executive
Essilor Philippines Optical Distribution Inc.
4 2009 - Current
- Oversee 8 Branches/Sites of Essilor Philippines Optical Distributions Inc
- (Mandaluyong, Manila, Cebu, Davao, Dagupan, Angeles Pampanga, Cagayan De Oro and Iloilo)
- Provide first and second line of technical support to internal staff
- Require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straight forward to more complicated technical issues
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone and email
- Maintaining an Asset Database and track changes
- 1st and 2nd line of support - troubleshooting of IT related problems from in-house software to hardware, such as laptops, desktops, printers and network devices
- Troubleshoot basic network problem such as internet connection issues
- Escalate unresolved calls to the infrastructure support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Provide basic in-house training in MS Office applications used within the Association (Word,Excel, Outlook, PowerPoint)
- Provide stats for the weekly Service Desk report on call trends
- Publishing support documentation to assist staff with requests for information & provide staff training if required
- Creating user accounts, emails, reset passwords, create groups etc
- AD account management
- To arrange for external technical support where problems cannot be resolved in house.
IT Staff
University of Sto.Tomas
04.2008 - 03.2009
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the University (this may be in person or over the phone)
- Repairing and replacing equipment as necessary.
IT Staff/Computer Laboratory Technician
De La Salle University-Manila
05.2007 - 04.2008
- Installing and configuring hardware and software components to ensure usability
- Troubleshooting hardware and software issues
- Repairing or replacing damaged hardware
- Upgrading the entire system to enable compatible software on all computers
- Installing and upgrading anti-virus software to ensure security at the user level
- Performing tests and evaluations on new software and hardware
- Providing support to users and being the first point of contact for error reporting
- Establishing good relationships with all departments and colleagues
- Managing technical documentation.
Education
Bachelor of Science - Computer Engineering
Eulogio “Amang” Rodriguez Institute of Science And
Manila, Metro Manila, Philippines 04.2001 -
Skills
- Department management
- Organizational Skills
- Reliability
- Decision-Making
- Project Coordination
- Information Security
- IT Infrastructure
- IT Operations
- Interpersonal Skills
- Self Motivation
- Problem-Solving
- Budget Administration
- Active Listening
- Professionalism
- Computer Skills
- Troubleshooting
- Calm Under Pressure
Certification
CCNA BootCamp (Fast Track)
Timeline
CCNA BootCamp (Fast Track)
08-2024
IT Staff
University of Sto.Tomas
04.2008 - 03.2009
IT Staff/Computer Laboratory Technician
De La Salle University-Manila
05.2007 - 04.2008
Bachelor of Science - Computer Engineering
Eulogio “Amang” Rodriguez Institute of Science And
04.2001 -
IT Executive
Essilor Philippines Optical Distribution Inc.
4 2009 - Current
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