RONELYN B. MOSQUIDA
Taguig City
Summary
Customer Service Supervisor with seven years of experience and a background in managing customer service inquiries and operations in the logistics industry. Specializing in decision-making, customer relationship management, addressing concerns, and boosting customer satisfaction. Seeking new challenges to apply my transferable skills, gain new experiences, and find opportunities to grow within the industry, and contribute to service excellence and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Nippon Express Philippines
Taguig City
06.2017 - 04.2025
- Responds to customer and account inquiries regarding services, cargo on board, in-transit flights, airline operations, customs services, insurance claims, and compliance with aviation regulations.
- Collaborated with internal departments and external partners to meet customer expectations and delivery timelines.
- Provided courteous and efficient customer assistance through phone, email, and in-person interactions.
- Supervised daily operations, led, and mentored customer service representatives, and familiarized them with the export flow.
- Adept at anticipating challenges and implementing contingency plans.
- Successfully executed a time-critical Hand-carry delivery in Vietnam in March 2024.
Education
Bachelor of Science - in Tourism Management
Capiz State University
Sigma ,Capiz Roxas City Philippines04-2014
Skills
- Customer Service Excellence
- Communication skills
- Ability to Plan and Analyze Operational Needs
- Decision-making
- Sales Experience
- Operations management
- Continuous Improvement
Certification
- Basic Safety Training 2025
Seatech Maritime Training and Assessment Center Inc.
Ermita, Manila City - Apprenticeship Training Program (Hotel and Restaurant Dept.) 2013- 2014
Negrense Marine Integrated Services, Inc. - 2GO Travel - Service Loyalty Award - Nippon Express Philippines
Languages
Tagalog
First Language
English
Upper Intermediate (B2)
B2
Korean
Beginner
A1
References
References available upon request.
Timeline
Customer Service Supervisor
Nippon Express Philippines
06.2017 - 04.2025
Bachelor of Science - in Tourism Management
Capiz State University
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