RONELYN B. MOSQUIDA
Taguig City
Summary
Customer Service with 7 years of experience in international freight forwarding, with a leverage strong communication skills and a deep understanding of air cargo logistics. My extensive background has equipped me with the skills to support seamless operations and effectively address customer inquiries by actively listening, understanding their needs, and working to achieve high levels of satisfaction. Seeking a new and exciting opportunity that offers challenges and growth, where I can apply my strong customer service skills and organizational expertise across various industries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
NIPPON EXPRESS PHILIPPINES
06.2017 - 04.2025
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Provided courteous and efficient assistance to customers through phone, email, and in-person interactions.
- Answers customer/account requests or inquiries concerning services, cargo on board and in-transit phase, airline operations, customs services, billing, claims, and compliance with aviation regulations.
- Process and confirm bookings via phone or email, upload the HAWB, and track the POD in the AS400 system and/or SAP.
- Supervised daily operations, trained new employees, and familiarized them with the cargo export flow.
- Overseeing and managing the daily operations of Air Export Cargo operations.
Education
Bachelor of Science - in Tourism Management
Capiz State University
Capsu Sigma, Capiz04-2014
Skills
- Team Collaboration
- Leadership
- Continuous improvement
- Adaptability and flexibility
- Customer relations
- Active listening
- Sales Experience
- Enhance Customer Service Roles
Certification
Basic Safety Training, Seatech Maritime Training and Assessment Center Inc.,
Ermita, Manila City,
Languages
Filipino
English
Korean (Beginners)
Timeline
Customer Service Supervisor
NIPPON EXPRESS PHILIPPINES
06.2017 - 04.2025
Bachelor of Science - in Tourism Management
Capiz State University
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