Ronel Angelo Arapeles
Minglanilla
Summary
- Results-oriented IT professional with nearly 15 years of experience in various IT positions. Offers a wide range of expertise in handling hardware and operating systems issues, with proficiency in Windows Server, Linux, Centos, VMware, and Hyper-V.
- Capable of working independently and multitasking, demonstrating extensive software proficiency across diverse applications.
- Adaptable and flexible, readily adjusts to job demands and effectively communicates with individuals from diverse cultural backgrounds. Adept at managing and maintaining server and operating systems to ensure high availability, security, and performance.
- Experienced in optimizing system configurations to enhance efficiency and minimize downtime. Known for strong work ethic and dedication to completing tasks with optimal effort.
- A proven problem-solver and leader committed to streamlining operations, reducing costs, and promoting organizational efficiency through independent decision-making and sound judgment.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
IT Infrastructure and Systems – Assistant Manager
NUSTAR RESORTS and CASINO
Cebu City
11.2024 - Current
- Managed the company's server infrastructure, maintaining 99.99% availability
- Overseeing the day-to-day operations of the organization's IT infrastructure, including network maintenance, server administration, security management, troubleshooting technical issues, implementing upgrades, and ensuring smooth system functionality, while also assisting with project planning and execution, and often acting as a technical point of contact for users and other departments
- Implemented high availability infrastructure using VMWare vSAN, increasing storage efficiency
- Monitoring system performance metrics, identifying bottlenecks, and proactively addressing potential issues.
- Installing, configuring, and maintaining servers (physical and virtual), managing server operating systems, and ensuring data backups and disaster recovery procedures are in place.
- Supporting the IT Manager in planning and implementing IT infrastructure projects, including hardware upgrades, software deployments, and system migrations.
- Maintaining accurate documentation of IT infrastructure configurations, policies, procedures, and knowledge base.
- Managing relationships with IT vendors, negotiating contracts, and ensuring timely service delivery.
IT Infrastructure and Systems Engineer
NUSTAR RESORTS and CASINO
Cebu City
09.2022 - 11.2024
- Develop and implement IT solutions, including server architecture, network infrastructure, storage systems, and virtualization platforms
- Design and deploy scalable and high-availability systems to meet the organization’s current and future needs
- Conduct capacity planning, performance monitoring, and optimization of infrastructure components
- Configure and maintain servers, including file, application, database, and web servers
- Ensure security patches and software updates are applied to prevent vulnerabilities
- Monitor, troubleshoot, and manage the health of network systems (routers, switches, firewalls)
- Manage and administer operating systems (Windows, Linux, VMWare ESX, etc.)
- Handle and review user account management, permissions, and access control
- Conduct regular backups and recovery planning to protect data and ensure business continuity
- Manage and administer operating systems, including Windows, Linux, Centos, and Virtualization platforms such as VMWare or Hyper-V
- Communicate with other departments to report and resolve software, hardware, and operational problems
- Install, configure, and maintain storage systems, network devices, and other IT equipment
- Troubleshoot and resolve infrastructure and system-related issues, ensuring minimal disruption to business operations
- Collaborate with cross-functional teams to plan, execute, and deliver IT infrastructure projects within established timelines and budgets
- Define project requirements, create project plans, and monitor progress to ensure successful implementations
- Maintain accurate and up-to-date documentation of infrastructure configurations, system diagrams, and procedures
- Ensure compliance with industry standards, regulatory systems, and organizational policies related to IT infrastructure and systems
- Coordinate with vendors, perform POC testing, evaluate technical proposals, and manage vendor relationships to ensure the delivery of high-quality services and products
IT Specialist
COAST PACIFIC GROUP OF COMPANIES
Cebu City
10.2021 - 08.2022
- Ensure smooth day to day operations of Server (Oracle, RBT, Servo, JNP Inventory System) Network Attached Storage, Network and other equipment in the Head Office
- Responsible for providing technical assistance to all employees in the head office, and affiliate companies (Mcdo, Goldberry Hotels, Clear Water Ice Plant, Paknaan Powder Coating)
- Communicate effectively with end-users either face to face or via voice/video call in resolving IT related issues
- Design and deploy scalable and high-availability systems to meet the organization’s current and future needs
- Conduct capacity planning, performance monitoring, and optimization of infrastructure components
- Troubleshoot and resolve infrastructure and system-related issues, ensuring minimal disruption to business operations
- Collaborate with cross-functional team to plan, execute, and deliver IT infrastructure projects within established timelines and budgets
- Ensure the smooth running of computer systems and make sure that users get maximum benefits from them
- Maintain troubleshoots and support network hardware in LAN, WAN, and wireless configurations
- Coordinate with vendors, perform POC testing, evaluate technical proposals, and manage vendor relationships to ensure the delivery of high-quality services and products
IT Supervisor
WATSONS PERSONAL CARE STORES
Pasay City
08.2018 - 06.2021
- Mainly responsible for facilitating and implementing New store roll-out, setup of POS, hardware equipment, and Network facilities
- (Visayas Area)
- Mainly responsible for providing technical assistance in stores, and sub-offices like HR, Area Trainers, Auditors, and Area Operations Managers
- (Visayas Area)
- Ensure IT fixed assets are updated in the inventory system (wFAMS)
- Perform responsibilities of reported technical cases, design short and long-term recommendations resolutions in hardware and other software problem
- Takeover to assist in New Store Implementation and Store Renovation (REFIT)
- Oversees the maintenance, support, and upgrade of desktop PC, hardware, software, operating systems, and distributed printers, ensuring excellent customer service
- Perform Preventive Maintenance of all Front-End and Back-End hardware and equipment
- Responsible for maintaining of Local Area Network Connectivity (BOPC, Server, POS Terminal, and WAN Connection)
- Conduct Store Staff Induction Empowerment/Training of Information and System and Technology IT Policy and Guidelines for the newly hired store personnel
- Provide 24/7 technical assistance nationwide whether it’s On-Site, Phone Calls, Remote through TeamViewer, or social media (Messenger and Viber) supporting terms of Network and Hardware, etc
- Coordinate with vendors and suppliers for equipment under warranty
IT Support
LANDERS SUPERSTORE CEBU
Cebu City
12.2017 - 08.2018
- Ensure suggested retail prices were updated in the POS machines, Digital Weighing Scales, and Price Verifier
- Ensure IP VPN and Network connectivity is up and running
- Provide technical assistance in updating the price signage of the merchandising team
- Provide technical assistance 1st level Support for Front End/Back End
- Ensure smooth day-to-day POS machines, network, and other equipment used for operations
- Ensure end-of-day sales Report for Retail, Food, and Caltex
- Setup VLAN and DHCP Server
- Install/Troubleshoot HP Manageable Switch
- Install Software Applications and System Software
- Troubleshoot/Maintain Windows Server 2012 designated to POS
- Maintain Linux CentOS Server designated to web service
IS&T Senior Technical Support
TAODHARMA INC. - ALLPHONES
Makati City
05.2013 - 12.2016
- Ensure smooth day-to-day Network and Equipment operations of all 77 stores PLUS Head Office
- Ensure implementation of the Department Head’s strategic, initiative, and operational guidelines
- Facilitate and conduct store roll-out setup of POS, hardware equipment, and Network facilities
- Manage IT Inventory and flow of the equipment/materials to remote sites nationwide
- Forecasting of inventory needs and management of the inbound volume
- Management of all IT hardware equipment and Networks in Head Office and Stores
- Administer Active directory and Firewall
- Provide technical assistance nationwide (77 branches) whether it’s on-site, by phone call, or email supporting terms of Network and hardware etc
- Conduct Store Staff Induction Empowerment/Training of Information and System and Technology (IS&T) Policy and Guidelines for the newly hired store personnel
- Monitor network health of the head office and stores, by pro-actively calling out threshold and daily/weekly/monthly performance per store per IP
- Conduct quarterly preventive maintenance on all IS&T equipment for head office and store branches
- Driving Technical Impacts Analysis, Dependencies, and security requirements with partners and principals
- Writing, routing, signing off and implementing of network and asset security-related policies
- Management and alignment of network and asset savings initiatives
- Supplier coordination during store rollout
- Make sure that the IS&T equipment is available and set up on the site 2 days prior to the dry run date
- 3rd party coordination during store rolls out
- Store is Network ready 3-5 days prior to Launch date
- Head Office Technical Support
Administrative Assistant II
DEPARTMENT OF HEALTH REGIONAL OFFICE 2 – Cagayan Valley
Tuguegarao City
06.2010 - 12.2012
- Administer Expenditure Tracking System
- Ensure smooth day to day Network and Hardware Equipment Operations of all departments
- Routing of implementation of Department and Regional Office Memo’s
- Conduct preventive maintenance on Network and hardware equipment in Planning Department
- Ensure updating the Work and Financial Plan in the system
- Ensure updating of Operational Plan in the system
- Ensure Backtracking Obligation Request in the system
- Technical support in Planning Department
Education
Bachelor of Science - Information Technology
International School of Asia And The Pacific
Peñablanca, Cagayan, Cagayan Valley 06.2005 - 03.2009
Skills
System Administrator: Windows Server 2016-2022, Active Directory, Group Policy, DHCP, VMware and Hyper-V
Hardware: Laptops, Desktops, Servers, CCTV, Printers, Access Points, Switches, Backups
Other Tools: MS Office, Google Enterprise, Office365, Unified Endpoint Management, Mobile Device Management
Network Services: LAN, WLAN,
Skills Set
- System Administrator: Windows Server 2016-2022, Active Directory, Group Policy, DHCP, VMware, Hyper-V, Backups
FortiGate, Sophos Firewall, Routers, Switches (Huawei, HP, 3com, H3c), Pronto Xi, SAP, Oracle, LAN, WLAN, MS Office, Google Enterprise, Acronis, Office365, Laptops, Desktops, Servers, CCTV, Printers, Access Points, Switches, Backups
Timeline
IT Infrastructure and Systems – Assistant Manager
NUSTAR RESORTS and CASINO
11.2024 - Current
IT Infrastructure and Systems Engineer
NUSTAR RESORTS and CASINO
09.2022 - 11.2024
IT Specialist
COAST PACIFIC GROUP OF COMPANIES
10.2021 - 08.2022
IT Supervisor
WATSONS PERSONAL CARE STORES
08.2018 - 06.2021
IT Support
LANDERS SUPERSTORE CEBU
12.2017 - 08.2018
IS&T Senior Technical Support
TAODHARMA INC. - ALLPHONES
05.2013 - 12.2016
Administrative Assistant II
DEPARTMENT OF HEALTH REGIONAL OFFICE 2 – Cagayan Valley
06.2010 - 12.2012
Bachelor of Science - Information Technology
International School of Asia And The Pacific
06.2005 - 03.2009
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