Roncy Gilles

Guest Relation Officer

Bulacan, Province Of Bulacan

Summary

Adept Guest Relations Officer with a proven track record at Grandbella, specializing in elevating guest experiences through expert client relationship management and empathetic communication. Achieved notable guest satisfaction levels by mastering complaint resolution and team development. Skilled in concierge services, ensuring every interaction is memorable and personalized.

Overview

years of professional experience

Language

Work History

Guest Relations Officer

Grandbella

09.2017 - 12.2019

Trained new staff members on company policies, procedures, and customer service standards.
Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
Greeted guests upon arrival and offered assistance.
Assisted guests with check-ins, account inquiries, and any additional services needed.
Coordinated special requests from guests, including transportation arrangements or local activity bookings.

Education

Bachelor of Science - Hotel And Restaurant Management

National College of Business And Arts

Quezon City, Metro Manila, Philippines

04.2001 -

Skills

Guest communication

Client relationship management

Guest complaint resolution

Team member development

Concierge services

Strong empathy

Guest liaison

Timeline