Ronan Ian Barrientos
Social Media Specialist
General Trias
Summary
15+ years in the BPO industry, specializing in telecommunications. I’ve handled both voice and non-voice roles, with solid experience in customer service and sales. I enjoy connecting with customers, solving issues, and turning conversations into opportunities.
Overview
18
18
years of professional experience
1
1
Language
Work History
Social Media Specialist
KMC Mags Solutions Inc.
01.2022 - Current
- We assist customers in regards with their broadband, mobile and TV services for StarHub telecommunications. We help them with almost any issue about their accounts and services via social media chat platforms.
Sales Business Manager
Full Potential Solutions Philippines
02.2020 - 06.2020
- We call and handle Business in regards with their Phone Systems.
- We take care of their accounts in case they need any help with our services, their phone system, or any additional phones that their growing business might need.
Sales Associate
Amaysim Philippines
11.2017 - 01.2020
- Customer Service for Amaysim Broadband
- Sales Associate for Amaysim Energy/Power/Gas
- Retentions Specialist for Click Energy/Power/Gas
- Basic pay package is 25,000 plus commissions.
HR Associate
IBM Business Services, Inc.
07.2012 - 12.2015
- - Employee Services Center for P&G employees in the EMEA region (Europe, Middle East and Africa)
- - We assist P&G employees regarding their queries ranging from Payroll to Benefits to Travel and Expenses.
- - We provide resolution to their queries and concerns.
- - We do Email and Chat support to P&G EMEA employees.
Customer Care Representative
24/7 Customer Philippines
04.2010 - 09.2011
- - Assist customers regarding general inquiries about their mobile account.
- - Assist customers regarding complaints about their mobile service.
- - Assist customers regarding their mobile bills (account balance, charges, breakdown and explanation of their bills).
Telesales Representative
Stream Global Services
01.2008 - 03.2010
- - Handle customers inquiries regarding upgrading their handsets for a new contract.
- - Assist eligible customers in getting a new handset for a 2 year contract.
- - Processes the upgrade for the customer and sign them up for a new contract.
- - Assisting customers regarding specific information about available handsets and rate plans that they can choose from.
- - Offering which handset and plan will fit their lifestyle the most.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
AMA Computer College
Philippines 04.2001 -
No Degree - Electronics Technology
University of Santo Tomas (UST)
Philippines 04.2001 -
Skills
Advanced Computer Typing
Computer Literate
Intermediate Computer Knowledge
Client relationship management
Customer inquiries
Professionalism
Social listening
Product knowledge
Active listening
Self motivation
Problem-solving abilities
Relationship building
Additional Information
Remote / Work From Home
Personal Information
- Age: 44
- Gender: Male
- Nationality: Philippines
Assessments
2011-11-10, 36/40
Permanent Resident
Philippines
Timeline
Social Media Specialist
KMC Mags Solutions Inc.
01.2022 - Current
Sales Business Manager
Full Potential Solutions Philippines
02.2020 - 06.2020
Sales Associate
Amaysim Philippines
11.2017 - 01.2020
HR Associate
IBM Business Services, Inc.
07.2012 - 12.2015
Customer Care Representative
24/7 Customer Philippines
04.2010 - 09.2011
Telesales Representative
Stream Global Services
01.2008 - 03.2010
Bachelor of Science - Electrical, Electronics And Communications Engineering
AMA Computer College
04.2001 -
No Degree - Electronics Technology
University of Santo Tomas (UST)
04.2001 -