To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Ronan Raymundo
CSR, Event Manager, Musician, Graphic Artist, Social Media Manager
CALOOCAN CITY
Summary
Overview
17
years of professional experience
7
years of post-secondary education
Work History
TTECWFH
Customer Service Representative
10.2021 - 10.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved accounting, service and delivery concerns.
IBMMandaluyong
Account Investigations
08.2011 - 09.2012
Job overview
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Fuse Entertainment Manila
Event Manager
09.2012 - 09.2020
Job overview
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning and event booking
- Fulfilled contractual obligations for event coordination and performance
- Liaised with clients to determine exact event requirements.
- Coordinated event coordinators, musicians, sound and lights for events.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Generated ideas to enhance and expand current event offerings.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
Metro Manila Wedding SupplierFacebook
Social Media Manager
11.2018 - Current
Job overview
- Created this group and current members are 10,000 members
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Saltwater Tank PhilippinesFacebook
Social Media Manager
06.2019 - Current
Job overview
- Created this group and current members are 11,000 members
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed and reported social media and online marketing campaign results.
Nam Hai Resort Hotel & SpaDanang
Professional Musician
12.2009 - 04.2010
Job overview
- Performed in the hotel lobby
New Jerusalem SchoolManila
Teacher
06.2008 - 05.2009
Job overview
- Graded and evaluated student assignments, papers, and course work.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Ritz Carlton Hotel Resort & SpaManam
Professional Musician
11.2006 - 10.2007
Job overview
- Specialized in playing saxophone and keyboard
- Performed in a number of shows.
Education
University of Santo TomasManila
Bachelor Of Music In Music Education from Music And Education
06.1996 - 03.2001
University Overview
University of Santo TomasManila
BS Architecture - Undergraduate
06.1992 - 03.1995
University Overview
Skills
Report preparation
undefinedTimeline
Customer Service Representative
TTEC
10.2021 - 10.2023
Social Media Manager
Saltwater Tank Philippines
06.2019 - Current
Social Media Manager
Metro Manila Wedding Supplier
11.2018 - Current
Event Manager
Fuse Entertainment
09.2012 - 09.2020
Account Investigations
IBM
08.2011 - 09.2012
Professional Musician
Nam Hai Resort Hotel & Spa
12.2009 - 04.2010
Teacher
New Jerusalem School
06.2008 - 05.2009
Professional Musician
Ritz Carlton Hotel Resort & Spa
11.2006 - 10.2007
University of Santo Tomas
Bachelor Of Music In Music Education from Music And Education
06.1996 - 03.2001
University of Santo Tomas
BS Architecture - Undergraduate
06.1992 - 03.1995
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