Ronalyn Ann Alfonso
Housekeeping
Angeles City, Province Of Pampanga
Summary
Proven in enhancing guest satisfaction and cleanliness standards at Royce Hotel And Casino, I bring a strong blend of teamwork and cleaning abilities. Skilled in guest relations and quality assurance, I've contributed to significant improvements in service delivery and operational efficiency, showcasing a customer-oriented approach and a knack for exceeding performance expectations. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Housekeeping Cleaner
Royce Hotel And Casino
07.2023 - Current
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Kitchen Crew
Shakey’s
07.2019 - 06.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
Service Crew Member
Wendys
02.2017 - 03.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Hotel And Restaurant Services - Hospitality
ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
Mabalacat, Philippines 04.2001 -
Skills
Waste disposal
Timeline
Housekeeping Cleaner
Royce Hotel And Casino
07.2023 - Current
Kitchen Crew
Shakey’s
07.2019 - 06.2023
Service Crew Member
Wendys
02.2017 - 03.2019
Hotel And Restaurant Services - Hospitality
ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
04.2001 -
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