Ronalyn Villanueva

• Accurately take and efficiently deliver food and beverage orders according to costumer specifications, ensuring high satisfaction.
• Warmly greet and assist costumers, creating a comfortable and welcoming dining experiences.
• Oversaw daily operations, ensuring exceptional service and adherence to quality standards.
• Mentored junior staff, enhancing team performance and fostering a collaborative environment.
• Coordinated with kitchen staff to ensure timely food preparation and presentation.
• Bussed and reset tables to keep dining room and work areas clean.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Efficiently processed payments accurately using the point-of-sale system, ensuring a smooth checkout process for guests.

Restaurant Department :

• Assisted in daily operations, ensuring smooth workflow and timely completion of tasks
• Served food and beverage orders accurately and efficiently.
• Executed precise table setting and bussing procedures, maintaining dining area readiness.
• Assisting of guest events and functions.
• Delivered room service orders promptly and courteously.

Housekeeping Department:

• Performed professional bed making and linen arrangement.
• Managed laundry operations for bedsheets, bedcovers, and other linens.
• Executed through cleaning and sanitation of guest rooms to high standards.
• Demonstrated comprehensive knowledge of various door signs and their implications for guest privacy and service.

• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Gained practical experience in interisland cruise ship operations, supporting various department to ensure guest satisfaction.
• Assisted with cabin management and dining room service, contributing to a seamless and enjoyable experience for passengers.
• Developed adaptability and problem-solving skills in a dynamic, customer-focused maritime environment.