Dynamic and detail-oriented professional with extensive experience in customer service and cash handling at Chengdu Hotpot Restaurant. Proven ability to enhance customer satisfaction and maintain accuracy in financial transactions. Skilled in time management and fostering teamwork, consistently contributing to a positive work environment.
Work History
Cashier
3 Months
Puregold Junior | 10.2025 - 01.2026
Oversaw cash drawer operations, ensuring accurate balance throughout shifts.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Processed customer transactions efficiently using point-of-sale systems.
Cashier/server
1 Year 3 Months
Chengdu Hotpot Restaurant | 04.2024 - 07.2025
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Boss Assistant
4 Years
ZHou Heiya Online Shop | 03.2020 - 03.2024
Fostered a positive workplace culture through strong relationships with staff members.
Streamlined recruitment and onboarding processes, effectively integrating new employees to support staffing objectives.
Implemented company policies consistently, managing disciplinary actions with equity and respect to maintain a fair workplace.
Optimized daily operations by ensuring the store remained clean and well-organized.
Achieved compliance with health and safety standards, creating a secure environment for all personnel.
Receptionist/Cashier
9 Months
Andy T. Cafe | 06.2019 - 03.2020
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to incoming phone calls seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Waitress
4 Months
Spicy of Hunan Chinese Restaurant | 01.2019 - 05.2019
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier/server
1 Year 3 Months
Rubie's Bakeshop | 01.2016 - 04.2017
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeted customers and responded promptly to customer needs.
Front Desk/housekeeping
1 Year 11 Months
Hampton Pension House | 01.2015 - 12.2016
Contributed to team efforts in maintaining high standards of cleanliness throughout all common areas of the hotel.
Participated in staff meetings and training sessions to continuously improve skills and knowledge relevant to the position.
Conducted regular inspections of rooms before guest arrival, ensuring quality standards were consistently met.
Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
Education
1st Year Undergraduate - BS-HRM II
Dipolog City Institute of Technology (DCIT) | Dipolog City
Second year undergraduate
Secondary
Dapitan City National High School (DCNHS) | Dapitan City
Elementary
Sawang Elementary School | Sawang, Sibutad, Zamboanga Del Norte