Summary
Overview
Work history
Education
Skills
Certification
Timeline
Barista
RONALYN  DURAN

RONALYN DURAN

Store Manager
Salcedo ,Eastern samar

Summary

Store Supervisor with 8 years of experience leading dynamic teams. Grows profits and controls costs through responsible stock ordering and planning. Industrious individual experienced in managing and mentoring sales assistants. Possesses exceptional interpersonal skills to build rapport with customers. Competently drives employees to exceed targets. Dedicated Store In- Charge with Food and Beverages experience. Maximizes sales through creative merchandising and team training. Tracks and boosts KPI achievement with strong data and reporting ability. Offers strong brand awareness and market analysis. Motivated individual looking for opportunity to gain work experience. Excellent customer handling skills and familiarity with retail procedures. Ambitious Store Supervisor with thorough understanding of retail operations. Experienced in using different Point of Sale (POS) systems. Renowned for strong supervisory and leadership skills. Dependable retail professional with store and staff supervision experience. Motivates teams through positive leadership to achieve service and revenue targets. Skilled in daily planning and organisation for smooth-running shop operations. Responsible shop supervision professional with extensive retail experience. Plans and delegates tasks to meet daily service requirements and exceed sales targets. Leads by example to motivate team success. Hardworking five with extensive staff supervision experience. Skilled in planning and multitasking to meet busy sales floor demands. Excels in coaching and development to achieve committed, driven service teams Reliable Store Supervisor with 8 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store Manager position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Store Supervisor

Krispy Kreme Doughnuts and Coffee
Sharjah, United Arab Emirates
12.2015 - 10.2023
  • Food Company o Ensure availability of stocks o Maintain inventory and analyze variances o Manage all controllable costs to keep operations profitable o Manage stock level and make key decisions about stock control o Analyze sales figures and forecast future sales o Ensure standards for quality, customer service and health and safety are met o Responds to customer complaints and comments o Update colleagues on business performance, new initiatives and other pertinent issues o Protect employees and customers by providing a safe and clean store
  • Store In-Charge inclusive dates o Manage workflow o Train new hires o Creating and managing schedules o Reporting to HR and Senior Management o Evaluating performance and providing feedback o Helping to resolve employee issues and disputes
  • Embedded product range knowledge across team to drive sales.
  • Handled staff payroll and holiday requests to support stable store coverage.
  • Drove customer retention by analysing feedback and KPI data.
  • Oversaw store costs and overheads to achieve efficiencies.
  • Managed stock levels to maximise sales opportunities.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Updated pricing and promotions to fulfil store goals.
  • Handled escalated customer concerns to build retention.
  • Introduced employee incentive programmes, increasing store revenue and improving staff retention.
  • Led high-performing teams of five staff to achieve sales targets.
  • Coached team to deliver top-quality customer service and uphold brand values.
  • Produced in-store videos and content to support company marketing campaigns.
  • Performed risk assessments and security checks to comply with health and safety legislation.
  • Resolved complaints to achieve full customer satisfaction.
  • Adapted product range and merchandising based on market trends.
  • Established loss prevention strategies to protect store assets.
  • Trained team to upsell products and navigate POS systems.
  • Redesigned store layouts to improve customer flow, maximizing footfall opportunities.
  • Engaged with suppliers to facilitate smooth delivery schedules.
  • Redesigned store layouts to improve customer flow, maximizing footfall opportunities.

Sales Associate

Gears D'Outdoors Company
Quezon City, Philippines
07.2015 - 09.2015
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Informed management of potential security threats and issues for action.
  • Located requested items and placed orders on request by clients.
  • Generated sales reports to guide management decisions and strategies.
  • Fielded customer queries and demonstrated product use to interested clients.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Verified receipts against purchase records before handling product refunds, returns or exchanges.
  • Escalated complex complaints to managers for assistance.
  • Analysed sales to identify top-performing products.
  • Explained product benefits maximising customer engagement while driving sales.
  • Recommended merchandise based on exact customer needs, improving sales conversion rates.

Cashier

Super 8 Grocery
Libertad, Pasay City, Philippines
10.2014 - 02.2015
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Completed opening and closing procedures each day.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Displayed and restocked merchandise by following brand guidelines.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Reduced customer wait times through optimised checkout processes.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Tracked transactions on balance sheets and reported any discrepancies.
  • Issued trading stamps and redeemed food stamps and coupons.
  • Set up new promotions and monitored price changes.
  • Resolved customer complaints and answered queries about store products.
  • Checked notes carefully to spot counterfeit currency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped meet business needs by working extra shifts.
  • Checked and confirmed personal identification during alcohol and tobacco sales.
  • Upsold products and services when processing transactions.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Redeemed stamps and vouchers against transactions.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Used POS register system to total values and complete cheque, card, or mobile payments.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Assisted with cashier close-down by counting drawer change and processing vouchers.
  • Recommended products and services to customers based on requirements.
  • Scanned products at high tempo to quickly process customer transactions.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Counted change correctly and issued customer receipts.
  • Assessed notes and vouchers to determine validity and decrease fraudulent activities.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.

Education

Bachelor's degree - Orientation Seminar for Pre-service Teachers

Eastern Samar State University
Salcedo, Philippines
2014

Diploma - Practice Teaching

Eastern Samar State University
Salcedo, Philippines
2014

Bachelor's degree - Bachelor of Secondary Education

Eastern Samar State University
Salcedo, Philippines
2014

Postgraduate Degree - Hotel, Resort and Restaurant Management

Eastern Samar State University
Guiuan, Philippines
2008

High School Diploma -

Tagbacan National High School
Salcedo Philippines
2004

Skills

  • 1 Inventory management
  • 2 Sales Forecasting
  • 3 Manage stock levels and monitoring and maintaining low daily wastage
  • 4 Staff training
  • 5 Manage Profits and Losses
  • 6 Highly developed interpersonal skills with an ability to work with multicultural and
  • Multidisciplinary teams
  • 7 Good Analytical and problem solving skills
  • 8 Self-confident and Hardworking nature
  • 9 Ability to work with less supervision
  • 10 Team player
  • 11 Knowledge of ORACLE Fusion And Oracle Integration and Crunchtime NetCom
  • Training and development
  • Retail management
  • Employee incentive programs
  • Stock management
  • Stock loss prevention techniques
  • Shop floor management
  • Customer service
  • Employee management
  • Opening and closing procedures
  • Sale displays
  • Staff supervision
  • Project scheduling
  • Point Of Sale system operation
  • Customer assistance
  • Product ordering
  • Just In Time stock control
  • Strategic selling
  • Process and procedure development
  • Distribution center management
  • Marketing strategy

Certification

  • Certificate of Recognition, Krispy Kreme Doughnuts - December 2020
  • Certificate of Completion Award for Shift Leader Class Krispy Kreme Doughnuts and Coffee - February 2019

Timeline

Store Supervisor

Krispy Kreme Doughnuts and Coffee
12.2015 - 10.2023

Sales Associate

Gears D'Outdoors Company
07.2015 - 09.2015

Cashier

Super 8 Grocery
10.2014 - 02.2015

Bachelor's degree - Orientation Seminar for Pre-service Teachers

Eastern Samar State University

Diploma - Practice Teaching

Eastern Samar State University

Bachelor's degree - Bachelor of Secondary Education

Eastern Samar State University

Postgraduate Degree - Hotel, Resort and Restaurant Management

Eastern Samar State University

High School Diploma -

Tagbacan National High School
RONALYN DURANStore Manager