Summary
Overview
Work History
Education
Skills
References
Disclaimer
Accomplishments
Software
Timeline
Generic
RONALYN CATINDIG BASBAS

RONALYN CATINDIG BASBAS

Laurel
Santa Rosa

Summary

Detail-oriented and highly organized professional with over twelve years of experience in supply chain operations within a leading multinational FMCG company. Proven ability to work independently and thrive as an enthusiastic team player, effectively supervising high-performing teams to meet customer expectations and achieve organizational goals. Expertise in SAP system applications, including Material Management, Material Production, and Outbound Process modules, along with a strong background in cost-reduction strategies and streamlining production processes. Exceptional communication skills foster strong employee rapport and drive teams toward success through clear leadership and vision.

Overview

19
19
years of professional experience

Work History

Supply Chain Customer Service Supervisor

Medtronic Phils. Inc.
08.2024 - Current
  • Led daily process operations, streamlined workload distribution, and consistently achieved KPI and SLA performance targets.
  • Manage daily staffing levels and establish a robust backup system to ensure continuity during unprecedented situations.
  • Resolve daily escalations by providing timely and effective technical solutions to ensure operational continuity.
  • Supervised direct reports and offered tactical and technical support, driving operational efficiency and team success.
  • Directed Customer Service Representatives through structured goal setting, continuous feedback, and targeted coaching, driving team development and service excellence, performance management, development planning.
  • Proposed system and process enhancements that increased efficiency and supported continuous improvement initiatives.
  • Reviewed and approved reimbursements using SAP Concur, ensuring timely processing and adherence to company policies.
  • Process orders during periods of low headcount to maintain operational continuity.
  • Serve as SAP Superuser and knowledge expert, providing guidance and support on system functionality client.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sap SD Consultant

Accenture Phil
03.2023 - 07.2023
  • Design, build and configure SAP application to meet the client requirement and application process.
  • Create function design document for SAP SD.
  • Create and monitor the movement of transport request.
  • Perform SAP configuration (Partner profile, Condition record, Material determination) request raise by client.
  • Providing regression and integration test/data.
  • Handled change management tasks effectively, addressing stakeholder concerns while keeping projects on track.
  • Collaborated with technical teams to develop customized enhancements that further streamlined business operations.
  • Collaborated with cross-functional teams to ensure seamless integration of SAP SD modules with other systems.
  • Streamlined order processing by implementing efficient SAP SD solutions.

Supply Chain Customer Service Rep V (Order Management Support)

Medtronic Phils. Inc.
09.2016 - 03.2023
  • Execute and troubleshoot Manual and EDI orders - for all transactions such as Straight Purchase, Loaners, Consignments, Warranty and Sample / Demo orders.
  • Evaluate and liaise with customer and Warehouse Team for product returns.
  • Perform sales allocation in SAP and request for customer account setup, update in customer master data.
  • Manage key account or hospital specifics.
  • Coordinate and execute Order to deliver activities and liaise with internal and external customer to ensure orders are being processed in a timely manner according to the company policies.
  • Perform lot allocation, investigation, and invoicing for consignment products.
  • Proactively provide or respond to ETA Queries and track shipments.
  • Perform investigation and resolutions for disputed invoices, liaise with Accounts Receivable Team to ensure that cash flow is being maximized.
  • Awards and Recognition: 2019 EMPLOYEE OF THE YEAR
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Supply Chain Assistant

Universal Robina Corporation
06.2015 - 08.2016
  • Processing of delivery receipt of raw materials and packaging materials for coffee and snacks.
  • Booking and Scheduling of Service Vehicle.
  • Processing of Garbage and scrap Disposal.
  • Reconciliation of Physical Inventory vs. System (SAP).
  • Assurance of Pallet issuance and Inventory.
  • Issuance of RM/PM for Tolling and Sister plant.
  • Monitoring of Container van, Storage, Conditioning and Aircon room Temperature for Raw Materials.
  • Processing of Truckers Billing (FSPO).
  • Withdrawal and Monitoring of Office and Cleaning supplies.
  • Actual and system Issuance of RM/PM to Production.
  • Processing of 3rd party’s billing (Manpower Services).

Sub-Con Team Leader

DB Schenker Phil
12.2013 - 01.2015
  • Leads and oversee the picking, packing and timely dispatch of goods from 3M Philippines’ warehouse to the Subcontractor warehouses and to in- house manufacturing plants; collaborates schedule of transfers to meet customer deadlines.
  • Generates daily reports regarding status of materials for transfer, having the planners and supervisors as the recipient.
  • Conducts cycle count and helps in reconciling inventory variances thru analyzing SKU movements (Incoming and Outgoing).

PPCL Staff

Portion Fillers Inc. (Co-Manufacturing of Nestle Philippines)
10.2012 - 11.2013
  • Responsible for real-time posting of goods received from suppliers.
  • Ensures perfect shipment of finished goods to Nestle’ Distribution Centers.
  • Performs check and balance: between physical inventory vs delivery receipt.
  • Physical check of loading vans, before and after loading.
  • Route planning based on given facts of planners and production schedule.
  • Coordination.
  • Generates weekly and daily reports for planners and warehouse supervisors.
  • Detailed Gap Analysis of variances between Finished Goods; physical vs system inventory.
  • Weekly forecasts of STO deliveries.
  • Consolidation and verification of Dispatch Attainment Report (DISA), Vendor’s Report, Production output, and Subcon Purchase orders (Bill of Material).

SAP Encoder

E.G Herce Ent Manpower Services (Service Provider for San Miguel Foods Inc)
01.2008 - 01.2010
  • Receiving and Checking of the Raw Material Receipts from Direct Suppliers, External Warehouse and Interplant.
  • Processing of Delivery and Receiving report.
  • Encoding of Raw Materials Receipts to Excel and to SAP.
  • Encoding of Supplies accumulated by the plant.
  • Encoding of Materials Formulation.
  • Encoding of Various Documents specifically receiving reports for Transmittal to Head Office.
  • Coordination with head Office personnel regarding Purchase order (P.O).
  • Consolidation of Production Summary, allocation and actual production.
  • Maintain the filing system of summary of RM receipts and transfers, Inter office memo, price guide of raw materials.
  • Generating and printing of Pick Lists and various reports for review and/or for approval.
  • Updating new products listing in the system including price changes.
  • Material Inventory.
  • Dispatching / Transfer of raw materials to other Plants.
  • Receiving of incoming raw materials.
  • Issuance of raw materials to production.

SAP Encoder

Corjams Manpower Services (Service provider for San Miguel Foods Inc.)
01.2007 - 01.2008
  • Receiving and Checking of the Raw Material Receipts from Direct Suppliers, External Warehouse and Interplant.
  • Processing of Delivery and Receiving report.
  • Encoding of Raw Materials Receipts to Excel and to SAP.
  • Encoding of Supplies accumulated by the plant.
  • Encoding of Materials Formulation.
  • Encoding of Various Documents specifically receiving reports for Transmittal to Head Office.
  • Coordination with head Office personnel regarding Purchase order (P.O).
  • Consolidation of Production Summary, allocation and actual production.
  • Maintain the filing system of summary of RM receipts and transfers, Inter office memo, price guide of raw materials.
  • Generating and printing of Pick Lists and various reports for review and/or for approval.
  • Updating new products listing in the system including price changes.
  • Material Inventory.
  • Dispatching / Transfer of raw materials to other Plants.
  • Receiving of incoming raw materials.
  • Issuance of raw materials to production.

Education

Bachelor of Science - Entrepreneurial Management

Polytechnic University of The Philippines – Santa Rosa Extension
Santa Rosa, Province Of Laguna, Philippines
01.2007

No Degree - High School

Cabuyao National High School
Cabuyao, Province Of Laguna, Philippines
04.2001 -

Skills

Staff management

Operations management

Process improvement

Strategic planning

Inventory control

Customer service

Training and mentoring

Attention to detail

Analytical thinking

Priority management

Process monitoring and improvement

SAP experience

References

  • Janice, Ramos, Former customer Service Manager, +63949 603 5634, Medtronic Phils, Currently Buss Ops
  • Alyssa, Polintan, Former customer Service Manager, +63917 148 6658, Medtronic Phils
  • Joey, Tuazon, Former customer Service Manager, +63917 878 5639, Medtronic Phils

Disclaimer

I hereby certify that all the above information is true base on the best of my knowledge.

Accomplishments

  • Supervised team of 17 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

SAP

Sales force

Verint

Quickbooks

Timeline

Supply Chain Customer Service Supervisor

Medtronic Phils. Inc.
08.2024 - Current

Sap SD Consultant

Accenture Phil
03.2023 - 07.2023

Supply Chain Customer Service Rep V (Order Management Support)

Medtronic Phils. Inc.
09.2016 - 03.2023

Supply Chain Assistant

Universal Robina Corporation
06.2015 - 08.2016

Sub-Con Team Leader

DB Schenker Phil
12.2013 - 01.2015

PPCL Staff

Portion Fillers Inc. (Co-Manufacturing of Nestle Philippines)
10.2012 - 11.2013

SAP Encoder

E.G Herce Ent Manpower Services (Service Provider for San Miguel Foods Inc)
01.2008 - 01.2010

SAP Encoder

Corjams Manpower Services (Service provider for San Miguel Foods Inc.)
01.2007 - 01.2008

No Degree - High School

Cabuyao National High School
04.2001 -

Bachelor of Science - Entrepreneurial Management

Polytechnic University of The Philippines – Santa Rosa Extension
RONALYN CATINDIG BASBASLaurel