Ronaly Montellano

● Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

● Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

● Resolved customer complaints with empathy and patience, restoring client confidence in company.

● Has been recognized by the employer for my ability to effectively multitask, especially on days when I was the only agent available.

● Established and maintained working relationships with clients to ensure customer satisfaction.

● Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

● Developed strong relationships with clients, resulting in repeat business and positive feedback.

• Evaluated customer data to proactively identify and mitigate fraudulent activities, ensuring effective detection and prevention.
• Analyzed datasets to uncover fraud patterns, trends, and anomalies, enabling timely and accurate interventions.
• Performed risk assessments to evaluate fraud risks, prioritize investigations, and allocate resources efficiently.
• Tracked and monitored fraud cases to detect emerging trends and develop actionable strategies for long-term prevention.
• Interpreted gathered data to provide actionable insights into fraudulent behaviors, guiding informed decision-making.
• Enhanced customer trust and confidence by clearly communicating fraud investigation outcomes.
• Conducted detailed investigations into suspicious account activity, leading to the identification and mitigation of potential fraud risks.
• Summarized investigation findings in comprehensive reports delivered to clients, ensuring transparency and clarity.

• Answered phone calls and emails, responding to customer questions, complaints, and providing troubleshooting assistance in a positive and friendly manner.
• Achieved 100% customer satisfaction, consistently going the extra mile in delivering exceptional service and maintaining perfect attendance.
• Contributed to the team’s #1 ranking, significantly boosting overall performance and customer satisfaction scores.
• Enhanced customer satisfaction by addressing concerns quickly, providing accurate information, and offering tailored recommendations.
• Built rapport with customers through active listening, leading to higher retention rates and positive feedback.
• Assisted customers with website navigation and online orders, improving user experience and satisfaction.
• Resolved customer complaints with empathy, fostering loyalty and repeat business, while maintaining detailed records for follow-up.

• Assembled 2,000 pieces of wire daily, consistently meeting or exceeding production quotas.
• Completed target quotas ahead of schedule, ensuring timely delivery to clients.
• Maintained a clean and organized production line, promoting efficiency and safety.
• Quickly identified and fixed faults in the production line to minimize downtime.
• Ensured product quality by adhering to quality control procedures and using equipment properly to avoid hazards.
• Collaborated with management on continuous process improvement strategies to enhance production efficiency.
• Conducted final inspections to ensure products met quality standards before shipment to customers.

• Processed various payment methods securely, including cash, credit cards, checks, gift cards, and coupons.
• Managed the cash register accurately, balancing cash drawers at the start and end of each shift.
• Processed orders and payments through the POS system, ensuring accuracy and efficiency in all transactions.
• Resolved customer complaints professionally, demonstrating empathy and enhancing customer loyalty.
• Reduced customer wait times by providing quick and accurate cash handling, improving retention rates.
• Provided exceptional customer service, greeting customers warmly and assisting them throughout their shopping experience.