Summary
Overview
Work History
Education
Skills
Timeline
Generic

RONALMA DIMAANDAL

General Trias, Province of Cavite

Summary

Accomplished CEO at ICHIBANSHOP PRINTING SERVICES, demonstrating operational excellence and strategic visioning. Achieved increased customer loyalty through exceptional service and effective decision-making. Skilled in financial management and fostering strong supplier relationships, leading to significant cost savings. Proficient in maintaining high customer focus, evidenced by a loyal customer base and repeat business.

Overview

10
10
years of professional experience

Work History

CEO

ICHIBANSHOP PRINTING SERVICES
03.2022 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.

Customer Service Representative

UNITED BRILLIANT MANAGEMENT.INC
02.2020 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Representative

Coast Redwood Management Solutions Inc.
07.2017 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Casino Dealer

G.W INTERNATIONAL MANAGEMEMT INC.
08.2016 - 07.2017
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.

Sales Associate

Vondutch
11.2014 - 06.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Bethel Christian School
Pasong Tamo, Metro Manila, Philippines
03-2012

Skills

  • Effective decision making

  • Operational excellence

  • Customer focus

  • Strategic visioning

  • MIssion and vision

Timeline

CEO

ICHIBANSHOP PRINTING SERVICES
03.2022 - Current

Customer Service Representative

UNITED BRILLIANT MANAGEMENT.INC
02.2020 - 01.2022

Customer Service Representative

Coast Redwood Management Solutions Inc.
07.2017 - 03.2018

Casino Dealer

G.W INTERNATIONAL MANAGEMEMT INC.
08.2016 - 07.2017

Sales Associate

Vondutch
11.2014 - 06.2015

High School Diploma -

Bethel Christian School

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RONALMA DIMAANDAL