- Airsoft Player
- Sing and dance
- Travelling
- Virtual Games
RON ALLEN M. BAQUIRAN
SAN MATEO,RIZAL
Summary
Administrative and operations support professional with 15+ years of experience in customer service escalations and remote virtual assistance. Manages CRM records, data entry, scheduling, and lead tracking to improve business efficiency. Coordinates cross-team communication to maintain consistent, timely support outcomes.
Overview
19
19
years of professional experience
Work History
Virtual Assistant
ATN - Automated Trading Network
08.2025 - Current
- Updated and maintained CRM records for accurate tracking of client interactions.
- Coordinated scheduling and meeting preparation to optimise lead tracking across departments.
- Maintained calendar with team meetings, trips, and appointments for the week.
- Created detailed invoices and payment links for client transactions.
- Managed spreadsheets for data entry, research, and reporting updates.
- Conducted comprehensive internet research to support business development reporting.
Virtual Assistant
Kingsley Wealth Partners
08.2025 - Current
- Handled calendar management by coordinating scheduling, follow-ups, and meetings for flow.
- Scheduled and organised team meeting calendars, travel arrangements, and appointments for efficiency.
- Oversaw multiple email inboxes by prioritising incoming messages and enabling prompt responses.
- Facilitated email communication by tracking tasks and protecting confidentiality of sensitive information.
- Delivered daily administrative support to improve organisational operational efficiency.
- Managed CRM records by streamlining data entry and tracking leads for visibility.
- Researched and organised information for business development and advisor recruitment support.
- Compiled and formatted documents, spreadsheets, and reports for internal use.
Account Escalations / Billing Administrator
Sutherland Global Services, Inc.
08.2016 - Current
- Resolved escalated billing, order, account maintenance, and licensing issues through proactive outbound calls, enhancing customer satisfaction.
- Managed Intuit account tasks
- Supported frontline customer service agents as a floor walker, delivering real-time assistance to improve service efficiency.
- Provided chat support while consistently achieving programme metrics and performance goals, contributing to overall team success.
Customer Support Specialist
Sykes Asia, Inc.
Makati City
08.2007 - 04.2016
- Managed line installations, disconnections, transfer orders, and directory listing changes, ensuring timely updates for customer accounts.
- Processed system orders for transferring customer telephone numbers between cable providers, ensuring seamless service continuity.
- Coordinated with the Error Resolution Support Team and handled jeopardy fallouts and escalations.
- Supported team leadership in absence of primary leader, facilitating workflow and maintaining service levels.
Education
Bachelor of Office Administration - Office Administration
Polytechnic University of the Philippines
Bachelor of Computer Science - Computer Science
STI College
Skills
- CRM and database management
- Data management
- Reporting
- Microsoft Excel
- Microsoft Word
- Scheduling
- Meeting coordination
- Meeting bookings
- Office administration
- Financial documentation
- Multitasking
- Social media account management
- Remote work adaptability
- Cultural adaptability
Custom
- Best Agent of the Year, 2013-2014
- Center of Excellence (COE) Champion, 2009, 2010, 2011, 2012
- Top Agent, Q3 and Q4, 2013
- Verizon Achiever, Q1, Q2
Accomplishments
- 2009, 2010 and 2011 COE Champion in Sykes Asia
- 1st and 2rd Quarter Verizon Achiever
- 2013 to 2014 COE awardee - Plaque of recognition of best agent for whole year
Interests
Timeline
Virtual Assistant
ATN - Automated Trading Network
08.2025 - Current
Virtual Assistant
Kingsley Wealth Partners
08.2025 - Current
Account Escalations / Billing Administrator
Sutherland Global Services, Inc.
08.2016 - Current
Customer Support Specialist
Sykes Asia, Inc.
08.2007 - 04.2016
Bachelor of Office Administration - Office Administration
Polytechnic University of the Philippines
Bachelor of Computer Science - Computer Science
STI College