Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ronaldo Vivero

Ronaldo Vivero

CITY OF GENERAL TRIAS

Summary

With a proven track record at RCM Manila, I excel in staff management and complex problem-solving, enhancing customer satisfaction and operational efficiency. My expertise includes developing impactful training programs and leading cross-functional projects, showcasing my goal-oriented approach and strategic planning skills.

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Accomodation Maint. Supervisor Celebrity Cruises

RCM Manila
09.2017 - Current
  • Developed training programs for enhanced employee performance.
  • Coordinated cross-functional projects to achieve organizational goals.
  • Conducted performance reviews to support employee development.
  • Increased customer satisfaction with streamlined service procedures.
  • Trained staff on best practices to enhance service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Deck Fitter Celebrity Cruises

Philippine Transmarine Corporation
07.2014 - 08.2017
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
  • Laid out, positioned, aligned and secured parts for welding and bolt-up.
  • Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
  • Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
  • Supported a positive work environment by fostering collaboration, sharing knowledge, and assisting peers as needed.
  • Ensured accuracy of final product dimensions by diligently verifying measurements against project specifications.

Plumber Celebrity Cruises

Philippine Transmarine Corporation
04.2012 - 06.2014
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Measured, threaded, and cut materials to correct angles.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Selected type and size of piping required for each project.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.

Buffet Attendant Tui Cruises

Jebsens Maritime
02.2009 - 10.2011
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Minimized wait times for guests, skillfully managing busy periods while maintaining high-quality service standards.
  • Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
  • Demonstrated versatility, assisting other staff members with tasks such as dishwashing or bussing tables when needed.
  • Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.
  • Streamlined inventory management processes, accurately tracking stock levels of buffet items and notifying supervisors of shortages promptly.
  • Maximized operational efficiency by anticipating guest needs in advance, proactively prepping necessary supplies or refilling stations before depletion occurred.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.

Messman Tui Cruises

Bp International Agency
02.2008 - 11.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Asstant Electrician

Power City Corporation
02.2000 - 09.2007
  • Provided clear explanations of electrical work to clients for better understanding.
  • Installed wiring and fixtures to ensure safe and reliable electrical systems.
  • Performed routine maintenance on electrical systems to extend lifespan and reliability.
  • Implemented safety protocols to minimize risk and enhance job site safety.

Building Maintenance Worker

Globe Telecom Plaza 1 Pioneer St Cor Madison Mandaluyong Cit
03.1998 - 04.1999
  • Performed routine inspections by checking plumbing, electrical systems, and HVAC units.
  • Inspected fire extinguishers to ensure compliance with safety standards.
  • Planted flowers and trees, enhancing curb appeal of the property.
  • Responded to tenant requests by addressing maintenance issues promptly.
  • Maintained cleanliness of building interiors by sweeping, mopping, and vacuuming floors.
  • Installed new locks, door handles, and door closers.
  • Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
  • Provided training to new hires on proper maintenance procedures, fostering teamwork among the staff members.
  • Supported safety with well-maintained grounds, parking lots and landscaping.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Conducted thorough assessments of building infrastructure needs, prioritizing projects based on urgency and budgetary considerations.

Education

High School Diploma -

Techonogical Institute And Training Developement
Manila, Metro Manila, Philippines
03-1993

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning

Certification

STCW BT

PSCRB

CROWND AND CRISIs

Timeline

Accomodation Maint. Supervisor Celebrity Cruises

RCM Manila
09.2017 - Current

Deck Fitter Celebrity Cruises

Philippine Transmarine Corporation
07.2014 - 08.2017

Plumber Celebrity Cruises

Philippine Transmarine Corporation
04.2012 - 06.2014

Buffet Attendant Tui Cruises

Jebsens Maritime
02.2009 - 10.2011

Messman Tui Cruises

Bp International Agency
02.2008 - 11.2008

Asstant Electrician

Power City Corporation
02.2000 - 09.2007

Building Maintenance Worker

Globe Telecom Plaza 1 Pioneer St Cor Madison Mandaluyong Cit
03.1998 - 04.1999

High School Diploma -

Techonogical Institute And Training Developement

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Ronaldo Vivero