Ronaldo Solon
Argao, Cebu City
Summary
Driven Team Leader excelling in coordinating teams to achieve strategic goals. Proven ability to foster collaboration, enhance productivity, and streamline processes. Strong focus on developing team members' skills, ensuring high performance and job satisfaction. Deliver impactful results through strategic planning and decisive action.
Overview
12
12
years of professional experience
Work History
Team Lead, Research Support Specialist
AlphaSense
07.2021 - 11.2024
- Planned and delegated work to meet project or production goals.
- Conducted regular staff assessments to determine underachieving employees requiring further training or assistance.
- Facilitated team meetings, fostering open communication and collaborative problem-solving.
Team Lead
Tasks Everyday / Blink Home
04.2019 - 06.2021
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Quality Analyst
Tasks Everyday / Blink Home Camera
12.2016 - 04.2019
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed and maintained quality assurance procedure documentation.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Associate Trainer
ResultsCX / Target and Comcast Account
06.2015 - 12.2016
- Trained and mentored employees to maximize team performance.
- Completed frequent assessments of training materials, structure, and success rates to enhance the program.
- Documented participant attendance, engagement, and progress.
Billing Customer Service Representative
EPerformax Contact Center / Target
03.2014 - 04.2015
- Liaised with technical teams to address system errors affecting customer billing and accounts.
- Assisted customers in understanding their consumption patterns and recommending cost-saving measures.
- Resolved billing queries through detailed account analysis and effective communication.
Room Attendant
Sarrosa International Hotel
07.2012 - 12.2013
- Cleaned guest rooms and changed linen to high standards.
- Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
- Adapted cleaning techniques for different room types and guest preferences.
Education
Bachelor of Science - Hotel Management (Under Graduate)
University of Cebu Lapu-Lapu and Mandaue
Skills
- Communication excellence
- Service delivery improvements
- Service Management
- Motivational leadership
- Performance metrics evaluation
- Leadership & Influence
- Qualitative and quantitative research
- Research methodology understanding
- Critical evaluation
Timeline
Team Lead, Research Support Specialist
AlphaSense
07.2021 - 11.2024
Team Lead
Tasks Everyday / Blink Home
04.2019 - 06.2021
Quality Analyst
Tasks Everyday / Blink Home Camera
12.2016 - 04.2019
Associate Trainer
ResultsCX / Target and Comcast Account
06.2015 - 12.2016
Billing Customer Service Representative
EPerformax Contact Center / Target
03.2014 - 04.2015
Room Attendant
Sarrosa International Hotel
07.2012 - 12.2013
Bachelor of Science - Hotel Management (Under Graduate)
University of Cebu Lapu-Lapu and Mandaue
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