Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ronaldo Rodel

Quezon City,00

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Results CX Manila
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.

Area Restaurant Manager

Tom Tom Food Company
03.2017 - 03.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Assistant/ Restaurant Manager

Hungry Bunny World Restaurant
01.2005 - 12.2010
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.
  • Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
  • Reduced waste and optimized resource use by implementing food waste tracking system.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Assistant /Restaurant Manager

Burger King Restaurant, United Food Services, LLC
10.1993 - 03.1999
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Bachelor of Science - Architecture, 2nd Year Level

Technological Institute of The Philippines
20th A Venue, Quezon City, Philippines
10-1993

High School Diploma -

Salazar Institute of Technology
Rizal Avenue, Cebu City, Philippines
06-1989

Skills

  • Client support
  • Effective listening
  • Problem-solving skills
  • Accurate data entry
  • Customer service
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Results CX Manila
12.2022 - Current

Area Restaurant Manager

Tom Tom Food Company
03.2017 - 03.2021

Assistant/ Restaurant Manager

Hungry Bunny World Restaurant
01.2005 - 12.2010

Assistant /Restaurant Manager

Burger King Restaurant, United Food Services, LLC
10.1993 - 03.1999

Bachelor of Science - Architecture, 2nd Year Level

Technological Institute of The Philippines

High School Diploma -

Salazar Institute of Technology

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Ronaldo Rodel