Ronaldo Guillermo
Angono
Summary
At HighLevelMarketing, as a Call Quality Specialist, I spearheaded quality assurance programs, enhancing call center service excellence. My assertiveness and industry awareness led to streamlined evaluation processes and a significant increase in agent productivity. Expert in compliance and feedback delivery, I excel in developing strategies that drive sales through effective Google PayPerClick campaigns.
Overview
2
2
years of professional experience
Work History
Call Quality Specialist
HighLevelMarketing
10.2022 - Current
- Primarily to push sales by determining the right campaign/s thru Google via the PayPerClick method. What sort of Google campaign works best to drive in customers or clients.
- Streamlined processes for call evaluation, increasing efficiency and accuracy of assessments.
- Collaborated with team leads to develop performance improvement plans for underperforming agents, leading to increased productivity levels.
- Conducted calibration sessions with fellow quality specialists to ensure consistency in assessment criteria across the organization.
- Played a key role in the development and implementation of quality assurance programs designed to maintain high levels of service excellence within the call center environment.
Education
BBA - Marketing Management
Polytechnic University of The Philippines
Sta Mesa Manila10-1990
Skills
- Assertiveness
- Compliance
- Industry awareness
- Feedback delivery
Languages
English
Upper intermediate (B2)
Timeline
Call Quality Specialist
HighLevelMarketing
10.2022 - Current
BBA - Marketing Management
Polytechnic University of The Philippines
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