Knowledgeable Team Manager with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.
Hi, I’m
RONALDO B. GOZON
Team Manager
Quezon city
Summary
Overview
9
years of professional experience
12
years of post-secondary education
Work History
Collective Solution
Team Manager
10.2021 - Current
Job overview
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Afni
Team Leader
08.2020 - 09.2021
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Concentrix Cyberwest
Customer Service Representative
01.2017 - 02.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Micro Sourcing
Data Analyst
03.2016 - 04.2017
Job overview
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
Education
Bestlink College of the PhilippinesNovaliches, Quezon city
Tertiary
01.2013 - 01.2015
University Overview
Bagong Silangan High SchoolBrgy. Bagong Silangan, Quezon city
Secondary
01.2009 - 01.2013
University Overview
Bagong Silangan Elementary SchoolBrgy. Bagong Silangan, Quezon city
Primary
01.2003 - 01.2009
University Overview
Skills
Conflict Resolution
Personal Information
Personal Information
- Height: 5'4
- Weight: 62
- Citizenship: Filipino
- Date of Birth: 08/09/95
- Gender: Male
- Marital Status: Single
- Religion: Catholic
Timeline
Team Manager
Collective Solution
10.2021 - Current
Team Leader
Afni
08.2020 - 09.2021
Customer Service Representative
Concentrix Cyberwest
01.2017 - 02.2020
Data Analyst
Micro Sourcing
03.2016 - 04.2017
Bestlink College of the Philippines
Tertiary
01.2013 - 01.2015
Bagong Silangan High School
Secondary
01.2009 - 01.2013
Bagong Silangan Elementary School
Primary
01.2003 - 01.2009
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