RONALDO AMERICA
Malvar
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Freelance)
Hybrids (Auto Anything)
02.2022 - 02.2023
- Email support (answering inquiries regarding auto parts orders)(Dropship)
- Handling inbound calls
Customer Service Representative
I Support Worldwide
02.2020 - 02.2022
- Email support (answering inquiries regarding orders)
- Handling inbound calls
- Chat Support
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
CSR/TSR/Subject Matter Expert
Bell Mobility / Quantrics
07.2017 - 02.2020
- Responsible for handling queries from Bell Mobility Customers
- Discussing Bills and details modification
- Responsible for performing basic troubleshooting steps
- Assisting New Hires
- Acting supervisor for ABAY Agents
Customer Service and Outbound Collections Representative
Telstra
02.2015 - 07.2017
- Outbound Collections
- Credit management Support for Telstra services
Customer Service Representative
Virgin Mobile U.S.A.
04.2013 - 02.2015
- Discussing Bills and phone service modification
- Responsible for performing basic troubleshooting steps
Education
Undergraduate -
Kolehiyo Ng Lungsod Ng Lipa
Lipa City, Batangas03-2010
Graduated -
Bugtong Na Pulo National High School
Lipa City, Batangas03-2008
Graduated -
San Pioquinto Elementary School
Malvar, Batangas03-2004
Skills
- Proven initiative
- Ability to work with minimal supervision
- Good team player
- Multitasking capabilities
- Fast-learner
- Dedicated in delivering team success
- Accuracy
- Attention to detail
- Conflict resolution
Timeline
Customer Service Representative (Freelance)
Hybrids (Auto Anything)
02.2022 - 02.2023
Customer Service Representative
I Support Worldwide
02.2020 - 02.2022
CSR/TSR/Subject Matter Expert
Bell Mobility / Quantrics
07.2017 - 02.2020
Customer Service and Outbound Collections Representative
Telstra
02.2015 - 07.2017
Customer Service Representative
Virgin Mobile U.S.A.
04.2013 - 02.2015
Undergraduate -
Kolehiyo Ng Lungsod Ng Lipa
Graduated -
Bugtong Na Pulo National High School
Graduated -
San Pioquinto Elementary School
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