Client Services & Support Specialist
RONALD KRIS F. DELARA
TaskUs
Mabalacat City,Pampanga
2
years of professional experience
Detail-oriented Information Technology graduate with experience in technical support, e-commerce, customer service, administrative and back-office operations, and insurance processing. Skilled in system support, data processing, policy servicing, and problem-solving.
Work History
E-Commerce Platform Specialist
7 Months- Provided technical assistance to merchants via phone, chat, and email to deliver rapid, solution-focused support.
- Troubleshot platform issues by assisting with online store setup, account configuration, domains, themes, apps, dropshipping, products, inventory, orders, shipping, billing, and payments. Additionally, SEO, ads, campaigns, marketing, and store analytics.
- Advised online businesses on platform best practices to maintain well-structured, error-free, and operational digital storefronts.
- Guided clients through software features by adapting communication styles to match the merchant's level of technical expertise.
- Utilized internal database tools to diagnose technical bugs, escalate complex cases, and consistently meet response-time targets.
Service / Processing Representative
1 Year 8 Months- Provided back-office administrative support to internal teams, handling commercial insurance processing with a heavy focus on Surety Bonds (business financial guarantees) and other insurance.
- Processed new account setups, verified applicant data accuracy, managed mid-term account updates, routed claims, and generated official legal contract documents under tight timelines.
- Coordinated directly with corporate partners and retail brokers (business-to-business sales agents) via phone and email to resolve file errors and clear missing compliance paperwork.
- Handled fast-paced digital workloads and database systems while maintaining absolute data integrity, professional customer service, and a sharp attention to detail.
Education
BS - Information Technology
- Scholar, Mabalacat ES Alumni Assoc.
- GPA: Magna Cum Laude
Senior High School - HUMSS
Skills
IT Support
System Troubleshooting
Technical Documentation
Ticket Handling Systems
Platform
Shopify
Insurance Systems
ImageRight
AMS360
Applied Epic
Project & Ticketing
Jira
Confluence
Trello
Zendesk
Slack
PandaDoc
Microsoft Office
Excel
Word
PowerPoint
Outlook
Access
SharePoint
Microsoft AdminCenter
Workflow & Admin
Email & Workflow Management
Admin and Insurance Carrier Portals
Data Management
Data Entry / Validation
Database Management
File Organization
Quality Checking
Training
- Direct Sourcing Solutions — Hybrid/Remote
- February 2025 – April 2025 (3 months)
- IT Intern
- Supported technical workflows, managed system tickets, and developed technical documentation to improve process efficiency.
Timeline
E-Commerce Platform Specialist
TaskUs
03.2026 - CurrentRead More
Service / Processing Representative
Swak BPO Corp.
06.2024 - 02.2026Read More
Mabalacat City College
BS from Information Technology
Read More
Children of Fatima School, Inc.
Senior High School from HUMSS
Read More