Ronald Jay Ocampo
Mandaluyong City
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Dnata, The Emirates Group/ Asiapro
07.2019 - 03.2021
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Customer Sales and Service Expert
TELUS International Philippines
11.2021 - 04.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Customer Care Representative
Pull-A-Part
06.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science - Tourism Management
Jose Rizal University
Shaw Blvd Mandaluyong City06-2018
Skills
- Customer service
- Organization
- Passenger assistance
- Inbound customer service
- Check-in procedures
Languages
English
Upper intermediate (B2)
Additional Information
Contact Reference
Catherine Ann Hernandez - Senior Department Officer - dnata Emirates
Contact Information - 09274390161
Pristine Joyce Lima Supervisor Telus International Philippines
Contact Information 09771959760
Analee Bandapan Operation Manager - PullAPart
Contact Information 09173081467
Timeline
Customer Care Representative
Pull-A-Part
06.2024 - 10.2024
Customer Sales and Service Expert
TELUS International Philippines
11.2021 - 04.2024
Passenger Service Agent
Dnata, The Emirates Group/ Asiapro
07.2019 - 03.2021
Bachelor of Science - Tourism Management
Jose Rizal University
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