Ronald Villegas
North Caloocan City
Summary
- To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
- Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Japanese AskHR Advisor/Tech
IBM Services
07.2022 - 07.2024
- Assists in the full hiring process of employees, including recruitment, interviews, verifying work-history and references, and tracking of new possible candidates
- New Hire Orientations
- Prepares new-employee files and benefit enrollment packets
- Administer/provide employee support for the benefit plans, including enrollments, changes and terminations
- Employee Relations investigation, support with discipline and follow up
- Execute all employee termination procedures, including advising employees on their rights and any benefits they are entitled to
- Maintain records of personnel-related data in both paper and the database and ensure all employment requirements are met including ISO personnel related documentation
- Completes special human resources projects including setting timetables and schedules, conducting research, developing, and organizing information; and analyzing time and cost issues; preparing reports
- Complies with legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions
- Assist supervisors in performance management procedures
- Provide guidance and support to local managers on performance management with the aim of preventing employee concerns
- Develop employee training and development programs
- Coordinates the administration of employee safety, occupational health, security, and workers compensation programs; Ensures compliance with all federal, state, and local safety regulations
Japanese I.T. Service Desk
Wipro Philippines
07.2020 - 04.2021
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Japanese Bilingual Team Leader
Inspiro Relia
12.2019 - 04.2020
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and set deadlines
Japanese Bridge Engineer Team Leader
Weserv Phils. Intl. Inc. Fujitsu
05.2019 - 11.2019
- Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
- Translates online, video, and television media by providing subtitles
- Consults with subject matter experts and other colleagues in order to understand specialized concepts and translate them appropriately
- Refers to online translation tools for additional assistance with translation
- Provides clients with quotes based on project length and level of complexity
- Follows up with clients to ensure satisfaction and understanding
- Uses highly specialized translation software to encourage efficiency and consistency
- Adheres to industry quality standards established by the Association of Translation Companies to ensure that all completed work follows legal and ethical obligations
- Translates a variety of documents including literary, legal, research, technical, scientific, educational, and commercial materials
Japanese Customer Service Representative
Teleperformance Philippines
01.2017 - 01.2019
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
Supervisor
Honda Saitama Japan
01.2003 - 01.2016
- Interpreter of the OFWs Filipino worker
- Managing workflow
- Training new hires
- Creating and managing team schedules
- Reporting to HR and senior management
- Evaluating performance and providing feedback
- Identifying and applying career advancement opportunities
- Helping to resolve employee issues and disputes
Education
Bachelor of Science - Computer Information
Centro Escolar University
01.2003
Skills
- Critical analysis skills
- Prioritization and scheduling
- Logical reasoning
- Clear and concise writing
- Developing strong partnerships
Certification
JLPT N2 Certified
Languages
Japanese
Bilingual or Proficient (C2)
Timeline
Japanese AskHR Advisor/Tech
IBM Services
07.2022 - 07.2024
Japanese I.T. Service Desk
Wipro Philippines
07.2020 - 04.2021
Japanese Bilingual Team Leader
Inspiro Relia
12.2019 - 04.2020
Japanese Bridge Engineer Team Leader
Weserv Phils. Intl. Inc. Fujitsu
05.2019 - 11.2019
Japanese Customer Service Representative
Teleperformance Philippines
01.2017 - 01.2019
Supervisor
Honda Saitama Japan
01.2003 - 01.2016
Bachelor of Science - Computer Information
Centro Escolar University
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