Ronald Rey L. Mudlong
Operations Manager
San Rafael, Province Of Bulacan
Summary
Results-driven, flexible manager more than 20 years of experience on managerial & supervisory position. Multi-skilled, knowledgeable in both store management, customer service, warehousing and delivery operations. Strong & decisive leader with analytical, organizational and planning skills. Trusted, pro-active who always innovate to improve system for best results. Core skill areas include: -Retail Operations -Customer Service -Staff Training / Mentoring- -Finance and Budgeting -Visual Merchandising Display -Marketing / Promotions -Inventory Control -People Management -Business Development -Warehousing -Delivery -Storage
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Retail Operations Manager
Easypc Computing Inc.
07.2022 - Current
- Analyze sales data to create strategic recommendations for achieving sales targets.
- Monitor sales performance against targets and ensure alignment with strategic plans.
- Collaborate with marketing teams to optimize product offerings and evaluate marketing initiatives' impact on profitability.
- Conduct store visits to provide operational insights and boost profitability.
- Research industry trends and competitor activities to stay competitive.
- Provide performance updates to executives and conduct regular meetings with managers.
- Approve, finalize, and oversee operational standards, budgets, and schedules for store projects.
- Develop and refine policies based on operational needs.
- Ensure strict compliance with operational, safety, and company policies.
- Conduct random store visits and enforce corrective actions on non-compliance issues.
- Coach and mentor team members, evaluate performance, and recommend personnel movements.
- Design and implement development plans and training programs for employees.
- Promote the application of training outcomes to the workplace.
- Develop workflow tools to enhance accountability and operational efficiency.
- Balance operational efficiency, control, and value to create ideal processes.
- Collaborate with internal stakeholders to refine systems and procedures.
- Build and maintain client relationships while ensuring exceptional customer service.
- Act as a point of expertise in resolving customer-related concerns.
- Collaborate across business functions to address customer needs effectively.
Inbound Manager
Shopee Philippines Inc.
11.2021 - 07.2022
- Responsible for the management of the entire inbound team
- Including fresh deliveries and failed deliveries
- Manage and monitor the performance of the team members
- Ensure all supplier deliveries are received, checked, processed and put away within agreed SLA
- Maintain Dock to Stock lead time of 48hrs even at max inbound volume
- Provide weekly reports to Warehouse management
- Overall management of inbound CPO and maintains specific cost within target
- Produce internal performance reporting in order that throughput, quality and trends can be monitored and assessed
- Coordinates with stakeholders: Sourcing team, vendor operations, inventory management, CI
- Escalate issues to senior management within an appropriate time frame
- Ensures 100% accuracy of system information and delivery receipts
- Improves inbound processes, implement SOPs and proposes system enhancements to make Shopee inbound operations best-in-class
- Improve team dynamics and overall operations that are sustainable and strategic
Division Manager
Bricolage Philippines Inc.
03.2019 - 05.2021
- Handled the overall operations of 30 stores in North & Central Luzon
- Ensures all Store Operations run smoothly & follow SOP and achieve sales targets
- Have higher expectations in the arrangement of merchandise/Product Display
- Recruit, Train, Discipline, challenge, motivate, encourage and provide constructive guidance to team on effective operations
- Ensuring that all customer service initiatives are in place, dealing with issues quickly & courteously
- Study & Investigate for solution in improving store sales achievement
- Study & Investigate for solution in increasing manpower efficiency
- Study & Investigate for prevention in reduction of stock damage & stock lost
- Monthly Meeting with Team for review of performance & provide constructive guidance to team for improvement
- Arrangement of Annual Stock Take Schedule and Monitoring
- Leads New Store Setup (Work closely with Business Development - Setup Team) & lead during Soft Opening & Grand Opening
- Update & Report of Investigate result to HQ & Superior
- Working within established Guidelines & SOP
Retail Area Operations Supervisor
RSH Marketing (Philippines) Inc.
05.2013 - 09.2018
- Responsible for managing the operations of 15 stores assignment
- Reports to the CEO
- Directly supervises 15 Store Supervisors
- Assist in formulation and implementation of Marketing in assigned area
- Conducts regular store visits providing information feedback on market and retail activities;
- Ensures that each retail store is properly maintained at all times;
- Profit and Loss Analysis;
- Checks accuracy of stores daily sales records;
- Coordinates and ensures information dissemination on planned sales campaigns and other promotional activities;
- Handles customer-related queries, complaints and similar concerns;
- Monitors stock movement to prevent over and under stocking of merchandise;
- Reviews and analyzes IDSA report per stores resulting in the management of inventory and optimization of sales;
- Reconcile inventory at all times;
- Prepares and analyzes weekly/monthly sales per outlet based on actual versus target report;
- Collates and analyzes supporting documents to validate and untimely resolve variance report (if any) per outlet
- Conducts regular meetings with Store Supervisors, collating sales data, DSR and other pertinent reports;
- Provides store personnel with updates on company procedures;
- Provides training to store personnel in the area of customer service, product knowledge, inventory management and various selling techniques;
- Prepares and provides monthly planner detailing activities for the period;
- Maintains documentation relating to the dealer/outlet-retailer/Mall Management;
- Selects potential candidates from the applicant pool to fill-up current job vacancies at assigned stores and for future retail outlets;
- Do visual merchandising to assigned stores and check if complying to its VM guidelines;
- Handles operations of satellite events assigned;
- Performs other task as maybe assigned from time to time
Store Manager
Mi Department Store
06.2010 - 04.2013
Warehouse Manager
GIORDANO PHILIPPINES
03.2008 - 11.2009
Store Manager
GIORDANO PHILIPPINES
04.2005 - 02.2008
Branch Supervisor
ODYSSEY MUSIC & VIDEO STORE
11.2003 - 04.2005
Education
Secondary Level -
Saint Mary’s College of Meycauayan
Meycauayan, Bulacan 01.1995 - 01.1999
Bachelor of Science - Business Administration Major in Marketing, Minor in Management, Public Relations & Advertising
Polytechnic University of The Philippines
Manila 01.1999 - 01.2003
Skills
- Retail Operations
- Customer Service
- Staff Training / Mentoring
- Finance and Budgeting
- Visual Merchandising Display
- Marketing / Promotions
- Inventory Control
- People Management
- Business Development
- Social Media Management
- Warehousing
- Delivery
- Storage
Mobilenumbers
0915 9058086
Personal Information
- Age: 42
- Height: 5 ft. 7 in.
- Weight: 155 lbs.
- Citizenship: Filipino
- Date of Birth: 02/05/82
- Marital Status: Separated
- Religion: Roman Catholic
Training
- Online Social Media Program, Certified Digital Marketer, 10/15/2024 - 10/19/2024
- Video Editing & Content Creation Course, 07/2024 - 9/2024
- Management Skills for Field Sales Manager, Ateneo De Manila University, Graduate School of Business, 01/19/10 - 01/21/10
- Warehouse Management, Creative Training and Management, Legend Villas, Mandaluyong City, 08/01/08
- Salesmanship, Training Department, Giordano Philippines, San Juan City, 06/01/07
- Basic Management Course, Odyssey Music & Video, Valle Verde Country Club, Pasig City, 01/10/05 - 01/13/05
Timeline
Retail Operations Manager
Easypc Computing Inc.
07.2022 - Current
Inbound Manager
Shopee Philippines Inc.
11.2021 - 07.2022
Division Manager
Bricolage Philippines Inc.
03.2019 - 05.2021
Retail Area Operations Supervisor
RSH Marketing (Philippines) Inc.
05.2013 - 09.2018
Store Manager
Mi Department Store
06.2010 - 04.2013
Warehouse Manager
GIORDANO PHILIPPINES
03.2008 - 11.2009
Store Manager
GIORDANO PHILIPPINES
04.2005 - 02.2008
Branch Supervisor
ODYSSEY MUSIC & VIDEO STORE
11.2003 - 04.2005
Bachelor of Science - Business Administration Major in Marketing, Minor in Management, Public Relations & Advertising
Polytechnic University of The Philippines
01.1999 - 01.2003
Secondary Level -
Saint Mary’s College of Meycauayan
01.1995 - 01.1999
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