Ronald Lazo Niverro
Santa Rosa
Summary
Records management specialist adept at optimizing document management systems and maintaining confidentiality of sensitive information. Proven ability to lead teams in high-pressure environments while enhancing operational efficiency and client satisfaction. Experienced in training staff and fostering collaboration to achieve common goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Records Retrieval Specialist
AHM Outsourcing Inc
Binan City
09.2024 - 03.2026
- Managed requests for medical records from various healthcare providers.
- Reviewed and verified the accuracy of incoming records for compliance.
- Communicated effectively with clients about record status and requirements.
- Maintained confidentiality of sensitive information throughout the retrieval process.
- Performed data entry tasks related to document management systems.
- Created reports detailing data collected during the retrieval process.
Service Crew/ Team Leader
Jollibee Food Corp
City of Santa Rosa
03.2019 - 09.2023
- Led team operations to ensure timely service and customer satisfaction.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Supervised daily activities to optimize workflow efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Trained staff on food safety and hygiene standards.
- Conducted regular performance evaluations for team members.
Education
High School Diploma -
Southville 4 National High School
Santa Rosa03-2014
GED -
Binan Elementary School
Binan City03-2010
Bachelor of Science - Tourism Management
Trimex Colleges
City Of Biñan LagunaSkills
- Records organization
- Document management
- Data retrieval techniques
- Records management training
- staff training
- customer relationship management
- TKS process optimization
- TKS event participation
- staff training
- Team collaboration strategies
- team leadership
- team leadership
Personal Information
- Title: Customer Service Representative
- Date of Birth: September 25 1996
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Certification
- Basic Occupational Safety and Health
Character References
Qim Lindsay Enrile
- Position: Manager
- Company: Jollibee Food Corp.
- Contact: 09677839516
Robert Saulog
- Position: Quality Performance Coach
- Company: AHM Outsourcing Inc.
- Contact: 09204491667 (message first)
Timeline
Records Retrieval Specialist
AHM Outsourcing Inc
09.2024 - 03.2026
Service Crew/ Team Leader
Jollibee Food Corp
03.2019 - 09.2023
High School Diploma -
Southville 4 National High School
GED -
Binan Elementary School
Bachelor of Science - Tourism Management
Trimex Colleges