Ronald Laude
Talisay City, Province Of Cebu,CEB
Summary
Dynamic leader with extensive experience at Metropolitan Bank and Trust Company, adept in troubleshooting and organizational skills. Excelled in enhancing customer satisfaction and expanding client base through innovative solutions and excellent communication. Proven track record in multitasking and data processing, achieving significant improvements in service management and sales performance.
Overview
19
19
years of professional experience
Work History
Head, Service Management Department
Metropolitan Bank and Trust Company
04.2022 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Responsible for managing and overseeing the transaction banking activities of the Service Managers in the areas of implementation, solutions deployment and customer service.
- Develops plans and strategies for the maintenance and improvement of service processes and implements them ensuring overall customer satisfaction, internal and external, concerning transaction banking solutions.
Implementation Team Leader - VisMin
Metropolitan Bank and Trust Company
09.2020 - 03.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Responsible for the supervision of a team of Implementation Officers in the deployment solutions for the client's use within defined TAT.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Sales Team Leader - Visayas
Metropolitan Bank and Trust Company
01.2015 - 09.2020
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Led regular team meetings to keep sales officers motivated with tips, techniques and relevant information.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Managed team of sales officers and associates covering respective client sector.
- Participate in client presentations, trade exhibits, and other internal and external events.
- Understands the transactional banking needs of corporate/business clients and package/structure appropriate cash management and trade and sales solution(s).
Sales Officer
Metropolitan Bank and Trust Company
03.2012 - 12.2014
- Gave benefit-oriented, polished presentations driving revenue and CASA growth.
- Prepared sales reports with informative data and charts to outline key data.
- Handled product presentation and scoping of cash management products and services to corporate clients in assigned areas.
- Developed strong relationship with clients and generate referrals and/or additional business.
- Assisted the branches and other departments in reaching their quotas and deposit level through cash management products.
- Implemented all approved facilities, installs programs and conducts user training.
- After sales support, maintenance and troubleshooting.
Sales Associate
Metropolitan Bank and Trust Company
10.2010 - 03.2012
- Assistant to Sales Officer of Corporate Banking Group
- Does admin-clerical jobs for Cash Management VisMin team.
CSR - Cebu Downtown Center
Metropolitan Bank and Trust Company
12.2005 - 09.2010
- Was assigned to various positions and roles in the branch.
- CSR - Clearing: handled and processed inward and outward clearing of the branch
- CSR - New Accounts: Handled the new accounts operations of the branch from account opening, documentation and archiving. As a front-liner, we were assigned to actively sell bank products to clients.
- CSR - Loans Clerk: In-charge of loan processing in the branch, including but not limited to: timely collection of interest and principal payments from the clients, creation of proposal for approval of loan application, and ensuring proper and complete loan documents.
Education
Bachelor of Science - Accountancy
University of San Jose Recoletos
Cebu City, Province Of Cebu, Philippines10.2005
Skills
- Sales and Marketing Experience
- Client Relationship Management
- Organizational and attention to details
- Communications and Presentation Skills
- Multitasking Abilities
- Proficient in MS Office, Excel and data processing
Timeline
Head, Service Management Department
Metropolitan Bank and Trust Company
04.2022 - Current
Implementation Team Leader - VisMin
Metropolitan Bank and Trust Company
09.2020 - 03.2022
Sales Team Leader - Visayas
Metropolitan Bank and Trust Company
01.2015 - 09.2020
Sales Officer
Metropolitan Bank and Trust Company
03.2012 - 12.2014
Sales Associate
Metropolitan Bank and Trust Company
10.2010 - 03.2012
CSR - Cebu Downtown Center
Metropolitan Bank and Trust Company
12.2005 - 09.2010
Bachelor of Science - Accountancy
University of San Jose Recoletos
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